Description
We are seeking a Customer Support Consultant to join our team. As a Customer Support Consultant, you will deliver outstanding customer support via phone calls, chats, and emails, build strong and lasting customer relationships, and maintain deep understanding of client solutions.
Responsibilities:
- Deliver outstanding customer support via phone calls, chats, and emails;
- Build strong and lasting customer relationships;
- Keep up with evolving tools and technology;
- Handle sensitive customer data with care and security;
- Apply the latest and greatest customer happiness practices;
- Maintain deep understanding of client solutions and meet KPI;
- Communicate with developers and cross-functional specialists;
Requirements:
- Excellent English skills (C1 for both spoken and written);
- At least 6 months of experience in a customer support role;
- Experienced with Zendesk or highly experienced with another CRM;
- Strong analytical thinking and research skills;
- Experience in travel industry;
- Positive, proactive and responsible attitude;
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload);
Benefits:
- Flexible schedule;
- Opportunity to cooperate fully remotely;
- Inclusive international environment;
- Compensation in USD;
- Rewards for referring friends;
- Balance between project workload and personal time, but also – internal health policy;
- Responsive leadership interested in your development and long-lasting cooperation;
- Greenhouse conditions for self-development;
- A culture built on trust, with no time-tracking requirements;