Description
Ramp is hiring a Customer Activation Manager for AI Spend Management and Router. You will guide customers through technical activation, connect developers and AI administrators with Finance, and turn initial setup into a useful workflow.
About the Role You will lead customer plan for AI Spend Management, coordinate with specialist Solutions partners, and help build the implementation playbook.
Responsibilities
- Lead customer discovery and implementation planning
- Read API documentation to investigate setup issues
- Help technical and finance stakeholders understand AI usage and costs
- Coordinate with Sales, Customer Success, and Engineering on deeper integrations
- Guide customers from connection to useful workflow
- Capture recurring questions and failure patterns
Requirements
- 4+ years of relevant experience in technical customer success or a related role
- Experience owning technical customer launches and verified first use
- Ability to read API documentation and reason through integration issues
- Working knowledge of multiple AI providers and customer tradeoffs
- Ability to communicate with developers and Finance leaders
Nice to Haves
- Experience with AI gateways, model routing, or provider integrations
- Post-sale implementation experience at an AI-first or developer-facing software company
- Coding literacy or experience partnering with Solutions or Engineering teams
Benefits
- Flexible PTO
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
- 100% medical, dental & vision insurance coverage in the US
- 401(k) with employer match
- Fertility HRA and parental leave