Description
We're looking for an Account Manager to join our Swiggy Dineout team in Vadodara. As an Account Manager, you will be responsible for onboarding and building relationships with 70-80 partner accounts in the given territory to grow the Dine-out business and service offerings and generate 80-90 lacs Gross Merchandise Value (GMV) per month.
Responsibilities:
- Onboard new accounts by explaining the requirements to the partners and coordinating with internal stakeholders
- Meet existing partners periodically to ensure Restaurant Display Page (RDP) content is correct and image coverage is high
- Make persuasive presentations on the benefits and goodness of Dine Out plans & promotions for month-on-month growth
- Execute growth forward activities such as offer alignments and marketing operations alignments
- Resolve issues such as 'diner denied payout' and ensure seamless transactions for customers and partners
- Prepare growth plans for each account being managed and gather competitor action insights
Data Interpretation & Business Performance Management:
- Filter relevant data from the Restaurant facing dashboard and explain key performance metrics to the partner
- Seek necessary support or actions from the partner to ensure the right RDP view to enable conversions and grow the business
- Stay updated on the partner's investment in competition and ensure partner investments are equal or higher than competition
Interaction with Stakeholders:
- Interact with partner support, sales operations, and finance team to resolve issues and ensure smooth functioning
Qualifications:
- Graduate with 1.5-3 years of field sales experience
- Fluency in local language and working knowledge of English
- Good working knowledge and experience of e-commerce activities and online marketing channels
- Confident, pleasing, and a go-getter personality
- Effective communication skills and attitude for sales