Description
We are seeking a Salesforce Systems Manager to manage and coordinate the qualification and deployment of Salesforce-based systems. You will provide support services for regional and global business applications, collaborating with business leaders, end-users, IT departments, and software vendors.
Responsibilities:
- Provide support for internal and external end-users of Salesforce platform and application problems
- Interact with software vendors, Infrastructure services, and Applications Development to restore service and/or correct core problems
- Manage and coordinate the implementation of internal, external, and off-the-shelf business applications with all IT and business groups
- Coordinate validation activities related to the deployment of business applications
- Produce and assist training and communication programs
- Coordinate with internal and external service providers in incident, problem, and change management, capacity planning, and troubleshooting
- Support vendor contracts to established service level agreements
- Maintain knowledge of the IT industry, analyze the abilities of tools and technologies, and recommend potential solutions to managers
Required Knowledge, Skills, and Abilities:
- Solid technical background and experience
- Fine-tuned analytical skills and/or programming experience
- Relational database experience
- Strong PC-based troubleshooting skills
- System deployment/implementation expertise
- Excellent documentation, presentation, analytical, and multitasking skills
- ITIL v3 Foundation certified with good knowledge of Event, Incident, Change, Problem, and Configuration Management
- Committed to Process Improvements and Operational Delivery
- Inquisitiveness and strong desire to learn about tools, technologies, and procedures
- Personable, non-political, and non-confrontational in approach
- Team-oriented, adaptable, dependable, and strong work ethics
- Ability to communicate efficiently and keep team members informed
- Ability to work in a fast-paced environment and outside of business hours if required
- Basic understanding of DevOps model
- Influential leadership and Customer Focus
- Adherence to IQVIA values, process, and procedures
Salesforce Administration:
- Managing Salesforce security, including roles, profiles, sharing rules, workflows, and groups
- Maintaining and customizing Sales Cloud and Service Cloud applications
- Building custom reports, dashboards, and workflows
- Managing operational requests and reporting
- Developing and maintaining SFDC Visual Force pages, Apex classes, triggers, and lightning components
- Working with Tools like Data Loader, Eclipse, AJAX tool kit, Copado, OwnBackup
- Troubleshooting production issues and working with users and technical teams to resolve them
Preferred Knowledge and Experience:
- Salesforce.com Certified Administrator
- ITIL V.3 Foundation Certification