Description
This role is responsible for strategically engaging with inbound leads and existing customers, fostering customer relationships, and contributing to business expansion and success.
Responsibilities
- Maintain a deep understanding of the organisation's portfolio, including products, services, and promotional campaigns, to provide accurate and relevant information to customers.
- Utilize the organisation's sales tools and processes effectively, ensuring accurate tracking and management of leads and opportunities.
- Receive customer request calls and effectively sell the organisation's offerings to the installed base.
- Understand the client's procurement processes and decision-making criteria, leveraging this knowledge to win new business and maintain existing relationships.
- Identify new business opportunities within existing accounts, uncovering the potential for growth and taking ownership of new leads.
- Collaborate with assigned sales representatives for complex sales scenarios or when competitors are directly engaging with customers face-to-face.
- Engage in solution-based selling, addressing customer complex requests across multiple products or services, and presenting comprehensive solutions that meet their needs.
- Own strategic entry points at the customer level that align with the overall business objectives, fostering deeper relationships and expanding business opportunities.
- Guide leads through the entire sales process, from initial contact to closing deals, demonstrating expertise in handling various stages of the process.
- Utilize data and analytics to identify trends, opportunities, and areas for improvement, making informed decisions to optimize sales performance.
Education & Experience Recommended
- High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
- Typically has 4-6 years of related work experience, preferably in inside sales or tele sales, or a related field.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies, including:
- 4-12 weeks fully paid parental leave based on tenure
- 13 paid holidays
- Additional flexible paid vacation and sick leave