Description
As a Runner at Soho House's Ludlow House location, you will be responsible for a range of tasks to ensure seamless service delivery.
Your main duties will include:
- Preparing tables, serving orders, and explaining meals to guests
- Facilitating collaboration between kitchen and servers
- Providing quality service to members and guests
- Refilling water glasses and coffee cups, clearing finished dishes, and replenishing table supplies
- Expediting food orders and ensuring they are plated and served correctly
- Accommodating special requests from guests and providing alternative solutions when needed
- Working effectively in a high-volume environment, thinking quickly on your feet, and managing guest needs
- Ensuring adherence to health and safety policies and company procedures
- Collaborating with servers, the Executive Chef, and General Manager to support the team
- Cleaning and stocking server alley and expo area
- Having knowledge of the menu to make suggestions to members and guests
To succeed in this role, you should:
- Have a minimum of 2+ years of experience in a similar capacity
- Be able to thrive in fast-paced, high-volume environments and problem-solve under pressure
- Possess excellent customer service skills and be approachable, hospitable, and respectful towards colleagues and guests
- Be able to work flexible shifts and schedules, including weekends and holidays
- Demonstrate competency as outlined in the training schedule and Club School
- Be tips certified and have POS knowledge
In return, Soho House offers a competitive compensation package, including:
- Health care and 401K benefits for full-time employees
- Paid time off, including sick days and vacation days
- Opportunities for career development and progression
- Access to learning and development courses
- Team events and activities
- Free meals while on duty
The salary range for this role is $12-$12 USD.