Description
We are seeking an Implementation and Training Consultant to join our team. As a consultant, you will work closely with our clients and internal teams to implement and train them on our solutions.
Key Responsibilities:
- Provide consulting services to clients and internal teams, identifying opportunities for improvement and supporting goal achievement
- Ensure implementation methodology and quality standards are applied
- Monitor implementation indicators, retention, and performance, developing action plans as needed
- Train and guide clients on products, processes, and best practices
- Track and validate process compliance, performance metrics, and levels
- Identify business needs and develop solutions using Thomson Reuters products
- Collaborate with internal teams, such as Product, Engineering, and Implementation, to ensure suitable solutions
- Support implementations, testing, go-live, and issue resolution
- Autonomously manage activities and client relationships, ensuring quality, deadlines, and a positive experience
Required Qualifications:
- Experience with system implementation, consulting, customer success, projects, or technology-related operations
- Experience in consultative client relationships, partner management, or business unit interactions
- Ability to understand business processes and translate them into solutions and action plans
- Experience with training, capacity building, or client development
- Familiarity with performance metrics, targets, and monitoring
- Analytical skills to identify problems, opportunities, and recommend solutions
- Availability for travel to support client and internal teams
Preferred Qualifications:
- Knowledge of software implementation methodologies
- Experience with B2B solutions, ERP systems, or corporate software
- Familiarity with business models involving partners, franchises, or channels
- Experience with implementation metrics, adoption, quality, and retention
What We Offer:
- Hybrid work model with flexible arrangements
- Flexible work policies, including up to 8 weeks of remote work per year
- Professional development and growth opportunities
- Competitive benefits package, including health, dental, and mental wellness programs
- Global culture of inclusion, flexibility, and work-life balance
- Opportunities for social impact through our Social Impact Institute
- Recognition as a leader in promoting justice, truth, and transparency worldwide