Description
Mastercard is seeking a talented User Experience Design Subject Matter Expert to support the evolution of its enterprise Product Onboarding Strategy.
The Director, Product Experience Design will work closely with Product, Engineering, and cross-functional partners to design and refine onboarding experiences across key capabilities.
Responsibilities:
- Design and deliver user experiences across Product Onboarding capabilities
- Translate complex workflows into clear, intuitive user journeys
- Partner with Product Managers, TPMs, and Engineering teams to support design efforts from concept through delivery
- Contribute to requirements through user journeys, wireframes, and prototypes
- Collaborate with cross-functional stakeholders to ensure alignment between business goals, technical feasibility, and user experience outcomes
- Apply and extend existing design patterns, frameworks, and standards
- Incorporate customer and user feedback into design decisions
- Participate in user research, usability testing, and feedback analysis
- Contribute to design quality and governance
Requirements:
- Solid experience designing user experiences for digital products or platforms
- Ability to create user flows, wireframes, prototypes, and interaction designs
- Strong understanding of usability principles and human-centered design approaches
- Experience delivering end-to-end design solutions for features or mid-sized initiatives
- Proven ability to work effectively with Product, Engineering, and cross-functional teams
- Strong communication skills with the ability to articulate design decisions and rationale
Benefits:
- Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- Flexible spending account and health savings account
- Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
- 80 hours of Paid Sick and Safe Time
- 25 days of vacation time and 5 personal days
- 401k with a best-in-class company match
- Deferred compensation for eligible roles
- Fitness reimbursement or on-site fitness facilities
- Eligibility for tuition reimbursement