Description
We are seeking a Senior Director of Product Design in our Conversational Platform, which is part of the Experience Design organization.
The Experience Design team at Capital One is responsible for creating memorable and meaningful product experiences that build the Capital One brand and drive business advantage and innovation.
As Senior Director of Product Design, you will lead a talented team of design leaders and designers, collaborate with research teams and Product and Tech leadership, and identify high-leverage opportunities with executive stakeholders.
Role Expectations
- Lead a cross-disciplinary team of design leaders and designers
- Collaborate with research teams and Product and Tech leadership
- Identify and advocate for high-leverage opportunities with executive stakeholders
- Lead high-impact and complex design projects
Expected Competencies
- Product Design Expertise: Leverage established expertise and leadership in product design to elevate the quality and maturity of the design practice at Capital One
- Leadership: Build a thriving community of designers who are well-supported, trained for excellence, and able to collaborate with peers in multiple functions
- Human-Centered: Recognize and pursue opportunities where customer needs and business goals coincide
- Business-Focused: Demonstrate a mastery of products, processes, customers, competitors, and broader industry trends
- Problem-Solving: Drive cross-functional groups in thinking creatively about potential solutions
- Collaboration: Connect the dots across the organization, proactively bringing together executive partners
- Communication: Present work to executive leaders and stakeholders, modeling a strategic human-centered approach
Basic Qualifications
- At least 10 years of experience in leading product design teams and delivering products to market
- At least 3 years managing managers
Preferred Qualifications
- At least 12 years of experience in leading product design teams and delivering products to market
- Experience in a design toolkit that spans product design, service design, design strategy, and content design
- Deep experience leading product design teams operating across UX and UI, strategy, content, and research from strategy through delivery to market
- Deep experience partnering with product managers, engineers, marketing, and analytics leaders across multiple business lines to shape strategy, performance metrics, roadmaps, and operating models
- Deep experience interfacing with executive leadership to solve problems, influence key decisions, and drive results across strategy, design, roadmaps, and investments
- Experience working within a design system
- Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions
- Expertise with design and prototyping tools such as Figma
- Experience managing an interdisciplinary design team
- Proficiency in business case development, grounding product and user experience decisions to business value
- Exceptional written and verbal communication skills
- Exceptional interpersonal skills and relationship building across complex organizations
- Exceptional people management and development skills
Salary Information
- McLean, VA: $269,600 - $307,700 for Sr. Director, Design
- New York, NY: $294,100 - $335,700 for Sr. Director, Design
Benefits
- Comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being