Product Design Director - Risk Design

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking.

We're currently seeking a Product Design Director to lead our Anti-Money Laundering and Compliance & Ethics teams. These teams sit within our larger Risk and Audit Design portfolio, which is part of Capital One's Experience Design organization.

As a People Leader, you will lead the AIML and Compliance & Ethics portfolios, which consist of 10 - 12 product designers. Your ability to navigate complexity, delegate, and empower your teams will be vital to success in this role. Familiarity with AI tools and application of them in improving workflows and efficiency is expected.

The Experience Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences and we are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation.

Role Expectations

As a Director of Anti-Money Laundering and Compliance & Ethics teams, you'll lead a talented, cross-disciplinary team of designers and collaborate deeply with our research teams and Product and Tech leadership. You'll be responsible for leading high-impact, highly complex projects and defining and driving design strategy that informs the higher-level vision of the organization and aligns to business objectives.

Responsibilities

• Regulatory/compliance design literacy , experience designing within highly regulated environments (financial services, healthcare, or similar), where every flow has audit trail, disclosure, or policy implications.
• Complex workflow simplification , ability to take dense, rule-heavy processes (investigation queues, case management, escalation paths) and design them into clear, low-error user experiences.
• Cross-functional fluency with risk/legal/compliance stakeholders , comfortable translating between design and non-design partners like investigators, compliance officers, or auditors who think in terms of controls and risk, not UX heuristics.
• Data-dense interface design , experience designing for users who need to scan, triage, and act on large volumes of structured data quickly (alerts, transaction review, case files).

Expected Competencies

• Product Design Expertise: Leverage established expertise and leadership in product design to elevate the quality and maturity of the design practice at Capital One.
• Leadership: Create conditions for a positive and inclusive team environment and set a vision for an inclusive, collaborative culture that makes your team feel valued and heard.
• Human-Centered: Champion voices of both customers and partners, modeling the mindset that business and customer outcomes are not distinct but complementary, ultimately resulting in experiences that exceed baseline customer needs and expectations.
• Business-Focused: Demonstrate expert knowledge of products, processes, our customers, competitors and industry market trends, applying relevant insights to shape how Design should engage and solve business challenges.
• Problem-Solving: Share insights around technical advances and data capabilities that could influence outcomes, while helping larger teams navigate technical limitations and boundaries in service of bold technological solutions, data destinations and efficiency.
• Collaboration: Connect the dots across teams, portfolios, platforms and LOBs, bringing together partners and processes in ways that drive more coherent experiences, accelerate delivery and elevate the value of design.
• Communication: Present work across levels and job functions, modeling a strategic human-centered approach that integrates design frameworks, data and research insights to make the complex accessible, influence senior stakeholders and achieve impactful results.

Basic Qualifications

• At least 8 years of experience in product design role.
• At least 3 years of experience leading design teams.

Preferred Qualifications

• At least 10 years of experience in product design role.
• At least 5 years of experience leading design teams.
• Experience in a design toolkit that spans product design, service design, design strategy and content design.
• Experience leading product design teams operating across UX and UI, strategy, content and research from strategy through delivery to market.
• Experience partnering with product managers, engineers, marketing and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps and operating models.
• Experience working within a design system.
• Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions.
• Expertise with design and prototyping tools such as Figma.
• Experience managing an interdisciplinary design team.
• Proficiency in business case development, grounding product and user experience decisions to business value.
• Exceptional written and verbal communication skills.
• Exceptional interpersonal skills and relationship building across complex organizations.
• Exceptional people management and development skills.

Salary Information

The minimum and maximum full-time annual salaries for this role are listed below, by location:

• McLean, VA: $230,400 - $263,000 for Director, Design.
• New York, NY: $251,400 - $286,900 for Director, Design.
• Richmond, VA: $209,500 - $239,100 for Director, Design.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.