Description
About the Role
As an (Associate) Manager, Quality, New Verticals at Wolt, you'll join the Quality team in New Verticals EMEA. Your focus will be on taking a global view of merchant quality and operational excellence, identifying areas for improvement, and driving initiatives to implement best practices.
Responsibilities
Day-to-day in this role you'll:
- Act as the point of contact and build feedback loops between merchant-facing teams, product and customer support, helping resolve defects and recurring issues at a global level
- Drive product rollouts across markets, informing and training Account Managers and ensuring merchants are set up for success
- Analyse how things work in practice across regions, spotting and grouping similar issues and feeding those insights back to the right teams
- Lead global and cross-regional initiatives such as occasions and best practices, working with regional heads to improve performance in their markets
- Collaborate with specialists across countries, running initiatives together
- Use data and AI tools to analyse, automate and prototype solutions yourself, rather than waiting on others
Requirements
- Confident working with data. You can pull, analyse and draw conclusions on your own
- Comfortable using AI tools and prompting to automate work and speed up analysis, while knowing they're a starting point and not a replacement for judgment
- Strong communication skills, with the ability to work with stakeholders from different markets and levels of seniority
- Solid project management skills and a track record of taking initiatives from idea to delivery
- A generalist mindset: you're curious, pick things up quickly and are happy to dig into the details
- A strong sense of ownership and a drive to go beyond what's expected
- Fluent English both written and spoken.
Benefits
- Global visibility: work on initiatives that impact many markets and collaborate directly with global heads
- A real opportunity to make an impact and shape how we work with merchants worldwide
- A clear growth path. Many people in this role move on to take regional ownership or product ownership