Description
We're building a world of health around every individual , shaping a more connected, convenient, and compassionate health experience. At CVS Health, you'll be surrounded by colleagues who care deeply, innovate with purpose, and prioritize safety and quality in everything we do.
Job Summary: Develop strong personal and collaborative relationships to manage a book of business, achieving customer satisfaction, member retention, and cross-sale objectives.
Key Responsibilities:
- Build and maintain strong relationships with clients to ensure case renewal and retention
- Identify concerns and develop mitigation strategies to retain customers
- Collaborate with account teams and functional support areas to address complex product or service issues
- Offer creative product and service solutions to meet client's evolving needs
- Monitor client's product lines and services to ensure customer satisfaction
- Provide broker support and education on key differentiators
- Review and present customer reporting with meaningful analytics and recommendations
Requirements:
- 3-5 years of relevant industry experience
- Multi-functional experience in account management, sales, or commercial roles
- Experience making formal presentations
- Active Health Insurance Resident State producer License
- Bachelor's degree or equivalent work experience
Benefits: This full-time position is eligible for a comprehensive benefits package, including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources.
Pay Range: $56,855.00 - $111,414.00 per year