Description
As the head of US Benefits Strategy, you will be a strategic leader responsible for the enterprise-wide vision, roadmap, and delivery of our US Benefits ecosystem.
You will lead the multi-year strategy across Health & Welfare, Financial Benefits, Wellbeing, and Time Off programs, ensuring alignment with Enterprise HR’s strategic objectives and enabling every associate to thrive in life and at work.
In this role, you will act as an organisational change agent, leveraging modern technology, generative AI tools, and automated workflows to elevate delivery standards, foster technical fluency across teams, and sharpen overall work quality while balancing bold strategy with sound human judgment, ethical frameworks, and strong operational governance.
Key Responsibilities
Strategic Vision and Roadmap Leadership
- Design the multi-year vision and strategic roadmap across US Benefits to create a unified, human-centric benefits ecosystem where every associate can thrive at work and in life.
- Leverage quantitative and qualitative data to identify high-level strategic opportunities for new programming, policy adjustments, and benefit innovations grounded in company strategy, market trends, and enterprise needs.
- Solve end-to-end associate experience issues at enterprise scale, leveraging customer data, quantitative insights, and empathy research to build friction-free, consumer-grade experiences.
- Maximize operational leverage and scale across HR, prioritising enterprise-first solutions, tool reuse, and standardised delivery over arbitrary customisation.
Technological Integration and AI Orchestration
- Build and cultivate a technologically fluent benefits team that actively integrates AI tools, prompt engineering, and modern digital platforms into everyday operations.
- Model how advanced tools and automation can optimise workflows, streamline plan reporting, expand team output, and shift day-to-day execution norms.
- Assess and evaluate external vendor technology platforms and digital solutions to modernise health, retirement, and time-off administration.
- Foster a possibilities mindset across teams, encouraging continuous technical experimentation with emerging tools to solve root-cause process challenges.
Elevated Judgment and Governance
- Manage robust governance strategies, risk management frameworks, and fiduciary oversight across all US ERISA and non-ERISA plans.
- Ensure tool-generated outputs, automated workflows, and technology-assisted analytical insights are rigorously validated against domain expertise, data privacy policies, and compliance parameters.
- Oversee executive management committee engagement and fiduciary reporting while championing responsible innovation across all benefits processes.
Leadership and Change Management
- Serve as a trusted thought partner to senior executive leadership and executive management committees, driving consensus on complex, high-impact strategies.
- Build strategic networks across Compensation, Risk, HR Business Partners, Legal, Finance, Product, and Tech to incite enterprise behavioural change and promote a unified "one-HR" operating mindset.
- Establish team structures with clear ownership, building repeatable decision-making frameworks that scale and coaching leaders on decision-making principles.
- Foster an environment that rewards technical experimentation, inclusive leadership, and cross-functional collaboration.
Basic Qualifications
- Bachelor’s degree or military experience
- At least 8+ years of experience in benefits design, strategy, and leadership.
Preferred Qualifications
- Master’s degree or Juris Doctor preferred
- At least 4+ years of experience leading strategy in benefits for organisations with 10,000+ employees
- At least 2+ years of experience with benefits governance practices
- At least 1+ years of hands-on experience utilising Generative AI tools and workflow automation in a professional environment.
- Deep expertise in ERISA and IRS regulations, risk management, fiduciary oversight, and governance for jumbo benefit plans.
- Professional Human Resources certification
- Certified Employee Benefit Specialist (CEBS) or Certified Benefits Professional (CBP) designation
- Proven track record in design-thinking or agile methodologies to solve complex customer experience challenges.
- Strong executive presence with demonstrated ability to influence senior leadership and lead large-scale organisational transformations.
The minimum and maximum full-time annual salaries for this role are: McLean, VA: $206,000 - $235,100 for Director, Benefits Richmond, VA: $187,300 - $213,700 for Director, Benefits
This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI).