Description
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
The Inclusion & Impact team is a center of excellence within the People & Places function, responsible for fostering a globally connected culture fueled by fairness, belonging, community, and corporate responsibility.
As the Program Manager, Inclusion & Impact-APAC, you will help deploy the global Inclusion & Impact strategy locally, building and delivering programming tailored to the region’s needs.
Responsibilities
- Global Inclusion: Drive regional inclusive workplaces initiatives with a primary focus on gender diversity, accessibility, representation, and equitable experiences
- Liaise with key external talent partners to support diverse talent pipelines
- Work with senior leaders on targeted interventions to widen opportunities for all Toasters to thrive
- Facilitate or employ external partners to deliver inclusive leadership, sensitisation, awareness, and belonging programs
- Support people team systems and drive fairness in people decisions
- Coach and support local Employee Resource Group & Community chapters
- Social Impact: Own local expression of global toast.org social impact strategy, including amplifying “signature giving moments”
- Own regional engagement strategy, educating Toasters on giving opportunities and tools
- Provide oversight and guidance to toast.org local committee chairs
- Localize global giving playbook based on regional needs
- Act as primary point of contact for regional NGOs and internal stakeholders
- Sustainability: Lead the development of annual CSR plans, budget allocation & monitoring
- Lead the identification of community needs, development priorities, and potential CSR opportunities
- Coordinate with CSR agencies, NGOs, project partners, and internal stakeholders for effective project execution
- Own post-project communications, impact reporting, and ongoing community outreach activities
- Partner with Finance on proper disclosure documentation, statutory records, and materials
Requirements
- Bachelor’s degree in any discipline
- 5 to 7 years of professional experience in diversity, equity & inclusion, CSR, employee engagement, or program management in India
- Strong experience in strategic planning, content development, and designing, facilitating & implementing immersive cultural and community engagement programs
- Working knowledge of India's statutory environment for this work , POSH, Companies Act Section 135 CSR, and the Labour Codes
- Strong analytical skills and understanding of impact reporting, diversity metrics, and inclusive workplace interventions
- Experience standing something up from scratch, not just running something already established
- Experience with employee resource groups or employee-led communities
- Grants or CSR program management experience, including NGO onboarding, monitoring, and reporting
- Ability to work with and influence senior leadership and cross-functional stakeholders
- Top-notch verbal and written communication skills in English
Nice to Have
- Experience across both Bangalore and Chennai, or comparable multi-site delivery in India
- Existing relationships in the India inclusion and CSR partner ecosystem
- Experience in a global technology company with a US-based headquarters