Description
AntiSocial is looking to hire an experienced Senior Account Manager to join their Client Services team. As a Senior Account Manager, you will be responsible for providing exceptional service to current and prospective clients, leading client acquisition and sales repping initiatives, specifically direct-to-brand. Acting as the main point of contact, you'll be the voice of clients within the agency, ensuring that all requirements are reflected throughout the content creation process.
What You'll Be Doing
- Work closely with clients and internal teams to ensure a thorough understanding of the client's business goals and objectives, and ensure that all requirements are met throughout the campaign and content creation process.
- Oversee multiple campaigns and regularly liaise with the team to ensure the progress of each campaign, flagging any suggestions or concerns to the team.
- Stay close to key contacts via email, phone, or face-to-face meetings, providing recommendations and identifying new business opportunities at every stage of the campaign.
- Identify opportunities for organic account growth and build roadmaps for achieving growth results.
- Support producers with managing client requirements, communications, and balancing project schedules and budgets.
- Act as a leader for social media marketing, content creation, creative ideation, and contribute to a culture of excellence around creative use of social media in advertising and marketing.
- Ensure project profitability for each outgoing deliverable or retainer.
- Support annual planning sessions with clients to ensure the agency is acting as a strategic partner with an eye on further business changes and needs.
- Offer support across each client, ensuring the team is supported and delivering exceptional work.
- Provide senior management with reports on performance, team and project status, and upcoming opportunities.
- Monitor the capacity of team members and adapt to change, with a close eye on risk assessment and mitigation.
- Regularly track team hours through Harvest/Forecast.
- Develop and implement strategic plans to help grow or mitigate risk on the client.
- Have strategic conversations with clients to ensure the agency is working on the right work to achieve business results.
- Provide recommendations for ensuring the agency maintains a high standard of client servicing.
- Proactively plan accounts and work with clients on future scope.
What You'll Bring
- 5+ years of account management and sales experience at a digital agency.
- Knowledge and passion for the social and digital world.
- Paid media experience is considered an asset.
- A proven track record of hitting sales targets and delivering consistent revenue.
- Exceptional organisational skills, able to independently manage multiple campaigns to an extremely high standard in a fast-paced environment.
- Experience with pitching and selling ideas to clients, and ability to present confidently to stakeholders at all levels of an organisation.
- Excellent written and verbal communication skills, with the ability to tailor communications and build relationships with stakeholders at all levels, both internally and externally.
- Outstanding leadership skills with a can-do attitude.
Additional Info
- Monday to Thursday in the office (Fridays are remote optional).
- Flexible time off, including paid vacation and sick days.
- Consistent culture and team-building events.
- Employee recognition and incentive programs.
- Seasonal celebrations and gatherings throughout the year.
- Office lunches.
- Branded company swag.
- Access to industry events, learning opportunities, and non-profit outreaches.
- Dog-friendly offices.
- Unlimited coffee, drinks, and snacks.
- Flex work and travel options.
- Comprehensive extended health benefits.