Description
The Strategic Account Management organization is looking for a tenured customer-facing professional to manage relationships with some of Square's largest sellers in the Food and Beverage vertical.
You will work with business owners and c-level executives to find creative ways for Square's first and third-party ecosystem to solve their complex business needs across verticals and channels.
Key responsibilities:
- Manage a book of 50 Strategic Food & Beverage Sellers
- Grow account-based revenue via use-case expansion opportunities, cross-sell opportunities, and customized seller onboarding experiences
- Serve as the voice of the upmarket seller with Product Teams
- Act as a consultant and partner to high-value restaurant sellers to accomplish their goals
- Identify opportunities for technical Square solutions to address existing customer needs; project manage the execution of these technical solutions in collaboration with cross-functional teams
- Partner with Strategic Account Executives on high-growth deals
- Negotiate pricing for use-case expansion and retention of your sellers
- Provide white glove client service and troubleshooting to ensure resolution of seller issues
- Inform operations and program design for this segment at scale
- Conduct quarterly business reviews with various stakeholders
Requirements:
- 5+ years of relevant Account Management experience
- Experience Managing, retaining and growing a book of business $5M-$20M
- Consistent over-performance on key sales or customer success metrics
- Remarkable discovery skills with customers based in genuine curiosity about their business
- A technical solutioning framework, including the ability to conduct requirements gathering
- Proven experience managing multiple projects internally with engineering, product and finance teams
- Contract and/or pricing negotiations experience with external senior stakeholders
- Excellent written and verbal communication skills
- Creative and strategic problem-solving capabilities, resolving issues and tackling opportunities with no playbook
- Restaurant experience and/or F&B Technology experience preferred