Description
Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.
As a Senior AI Deployment Consultant, you'll lead large-scale customer deployments, combining project management with technical configuration of the Fin platform.
Responsibilities
- Own end-to-end deployment programs for large customers, ensuring successful implementation of Fin
- Act as primary point of contact throughout the project
- Hold projects to scope, schedule, and budget, aligning with customer goals and support models
- Lead discovery sessions to understand complex customer requirements and translate them into actionable plans
- Configure the Fin platform, spanning automation, workflows, and analytics
- Partner with Forward Deployed Engineers to solve complex technical hurdles
- Coordinate technical readiness activities, including integrations, data migrations, and security reviews
- Run projects with operational precision, maintaining risk logs and structured reporting
- Partner with Sales, Customer Success, Product, and R&D to shape deployment strategy and feed insights back into the roadmap
- Contribute to the evolution of Deployment Services methodology, templates, and best practices
- Apply AI tooling to delivery work to compress discovery, documentation, and asset creation
Requirements
- 5+ years of experience in customer-facing implementation, deployment, or professional services roles, ideally within SaaS or AI technology companies
- Track record of delivering large, complex projects on time and on budget with low escalation rates
- Hands-on technical capability, fluent in APIs, data flows, and integration patterns
- Exceptional communication and relationship-building skills
- Strong judgment under ambiguity, able to prioritize and decide when requirements aren't fully formed
- Daily use of AI tooling in workflow
- Experience with Intercom Helpdesk, Zendesk, Salesforce, or similar CX platforms is a plus
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