Senior AI Deployment Consultant

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.

As a Senior AI Deployment Consultant, you'll lead large-scale customer deployments, combining project management with technical configuration of the Fin platform.

Responsibilities

• Own end-to-end deployment programs for large customers, ensuring successful implementation of Fin
• Act as primary point of contact throughout the project
• Hold projects to scope, schedule, and budget, aligning with customer goals and support models
• Lead discovery sessions to understand complex customer requirements and translate them into actionable plans
• Configure the Fin platform, spanning automation, workflows, and analytics
• Partner with Forward Deployed Engineers to solve complex technical hurdles
• Coordinate technical readiness activities, including integrations, data migrations, and security reviews
• Run projects with operational precision, maintaining risk logs and structured reporting
• Partner with Sales, Customer Success, Product, and R&D to shape deployment strategy and feed insights back into the roadmap
• Contribute to the evolution of Deployment Services methodology, templates, and best practices
• Apply AI tooling to delivery work to compress discovery, documentation, and asset creation

Requirements

• 5+ years of experience in customer-facing implementation, deployment, or professional services roles, ideally within SaaS or AI technology companies
• Track record of delivering large, complex projects on time and on budget with low escalation rates
• Hands-on technical capability, fluent in APIs, data flows, and integration patterns
• Exceptional communication and relationship-building skills
• Strong judgment under ambiguity, able to prioritize and decide when requirements aren't fully formed
• Daily use of AI tooling in workflow
• Experience with Intercom Helpdesk, Zendesk, Salesforce, or similar CX platforms is a plus