Description
The Order To Cash North America Vaccines Regional Operational Lead will focus on delivering initiatives aligned with the O2C Function, strategy and the delivery of operational activities, services, customer management of the Order to Cash activities including stakeholder’s management as well as being part and managing performance of a team and overseeing a BPO provider.
Key Responsibilities:
- Overseeing the day-to-day delivery and performance of the end-to-end Order to Cash (O2C) operations for assigned region/markets
- Ensure a stable level of service and delivery of operational KPIs
- Monitor and drive performance against agreed operational KPIs and metrics
- Lead, coach and develop the O2C operations team / GSK Operation centres
- Ensure strict adherence to O2C GSOPs, LSOPs, global standards and internal control frameworks
- Operationalise and embed process, system and control changes defined and owned by O2C GPO and FRMC
- Lead operational issue management across O2C towers
- Use data and analytics to identify recurrent process, system and data issues impacting cash flow, customer experience and risk
- Act as primary operations contact for assigned markets/region with LOC Finance, Customer Services, Treasury, Close and Control (C&C) and other stakeholders
- Ensure effective utilisation of SAP O2C solutions
- Contribute to maintenance and execution of O2C Business Continuity Plans
Basic Qualifications:
- 15+ years strong experience in end-to-end O2C operations
- Hands-on experience as an SAP O2C user
- Demonstrated experience in leading front-line operational teams and/or project teams
- Proven track record of meeting and improving operational KPIs
- Experience operating within SOP/LSOP and internal control frameworks
- Experience of working with internal and external stakeholders
- Experience in Continuous Improvement and process optimisation
- Experience supporting ERP/SAP/S4Hana deployments or enhancements
Skills Requirements:
- Degree level or equivalent in Finance, Business, Economics or related discipline
- Strong analytical skills
- Excellent communication skills
- Strong stakeholder management and relationship-building skills
- Ability to manage multiple markets/region and competing priorities
Benefits:
- Career at one of the leading global healthcare companies
- Company Car or Car Allowance
- Long-Term incentives
- Contract of employment
- Attractive reward package
- Life insurance and pension plan
- Private medical package
- Sports cards
- Possibilities of development within the role and company’s structure
- Personalized learning approach
- Extensive support of work life balance