Description
We are seeking a Program Manager to build and run our partner network, focusing on local community impact. You will develop a reliable operation that recruits and onboards partners, coordinates agreements and payments, manages external service providers, supports local events and marketing, reviews service quality, and improves the program over time.
The partner network will work on the ground in communities to help people, such as small businesses, non-profits, and community organizations, experience concrete benefits from our technology. They will set up useful workflows, learn OpenAI tools, and become more confident, independent users.
Your responsibilities will include:
- Building the partner operating model, from sourcing and selection to onboarding, ongoing support, renewal, and exit
- Establishing clear expectations, owners, timelines, and escalation paths
- Creating a scalable operating model that supports program growth and evolving partner needs
- Managing partner onboarding with Legal, Finance, and Procurement
- Coordinating program marketing and communications with Community, Marketing, and content partners
- Building trusted relationships with local operators and the organizations they serve
- Developing practical systems for the partner community
- Collaborating with analytics and product teams to assess program impact
- Managing budgets, vendors, risks, and dependencies across the program
To succeed in this role, you should have:
- 8+ years of experience owning a complex partner, community, or operational program
- Strong operational judgment and follow-through across onboarding, financial workflows, events, and multiple stakeholder groups
- Ability to earn trust with small-business owners, local technical operators, and community leaders
- Practical familiarity with ChatGPT, Codex, and AI-enabled workflows
- Experience creating playbooks, support systems, or automation that lets a high-touch program scale
Nice to have:
- Operating a local-services, small-business, nonprofit, fellowship, ambassador, or distributed partner program
- Coordinating vendor onboarding, invoices, budgets, or grant-like payment workflows with Finance and Legal
- Running hands-on workshops or community events
- Working across marketing, product, analytics, and public-policy or regional teams