Description
Manage a team maintaining cloud infrastructure for global data center operations at AWS. The successful candidate will have experience creating strategies, mentoring people, sponsoring projects, and proposing technical solutions. This position involves leading teams in hardware and network diagnostics, physical repair, and participation in an on-call rotation.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. The team supports all AWS data centers and equipment, ensuring customers have continual access to innovation.
The role involves prioritizing and assigning trouble tickets, managing team performance, developing career paths, recruiting and training data technicians, and ensuring effective management of day-to-day data center operations. The ideal candidate will inspire and guide improvement in team processes, technology innovation, and automation.
The position may require travel to established locations for training until the designated site becomes fully operational.
Responsibilities:
- Prioritize and assign trouble tickets to data center technicians and operators
- Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations
- Develop career paths for employees and update internal tools
- Recruit and train data technicians to ensure appropriate staffing levels
- Ensure effective and efficient management of day-to-day data center operations
- Act as a subject matter expert across all aspects of data center operations
- Ensure all operational KPIs and metrics are being measured and met
- Inspire and guide improvement in team processes, technology innovation, and automation
- Manage large-scale events (outages) and act as the call leader
- Manage and improve workflows and throughput for data center operations
- Recommend, document, and oversee policies and procedures to meet industry best practices and required SLAs
- Maintain the on-call schedule, coordinating absence and vacations
Requirements:
- 4+ years of Information Technology (IT) experience, or Bachelor's degree in computer science, engineering, mathematics, or equivalent
- 2+ years of people management experience
- 2+ years of operations and on-call support for data center facilities, mission-critical plants, or production facilities experience
- Ability to travel to or commute between data center locations as needed
- Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational