Description
Diageo is seeking a Customer Services Executive to support the On-Trade, Take Home Trade & Route To Market total beverage alcohol proposition and Consumer Care in GB and Geo.
The role involves ensuring excellent customer service, building relationships with customers and consumers, and acting as the first point of escalation for customer queries.
Key responsibilities include:
- Providing excellent customer service to customers and consumers
- Building brilliant customer and consumer relationships
- Taking personal ownership of customer and consumer queries and issues
- Collaborating with colleagues from Supply, Commercial, Marketing, Finance, and Quality teams
The ideal candidate will have:
- Graduation in any field
- At least 6 months of customer service experience in a busy customer service role
- Knowledge of SAP and SalesForce/CRM tools is a significant advantage
- OTC & OM experience
This role offers flexible working arrangements, including part-time and compressed hours.
Diageo values diversity and inclusion, and celebrates its inclusive and diverse culture.