Description
The Customer Success Executive (Customer Experience Manager) serves as a strategic advisor who understands the customer's business goals and promotes the adoption of Splunk products and services to drive customer success.
Key Responsibilities:
- Develop activity plans and roadmaps for Splunk based on a deep understanding of customer challenges and priorities.
- Build strong relationships with key customer stakeholders, including senior management and product owners.
- Identify customer needs and collaborate with the account team to provide appropriate Splunk resources at the right time.
- Proactively identify and minimise business and technical risks during Splunk onboarding and ongoing operations.
- Connect customer needs with the value of Splunk products/services, articulating benefits in Security, IT Operations, DevOps, and Observability to decision-makers.
- Conduct interviews to understand business challenges and propose new use cases and data utilisation strategies.
Required Qualifications:
- 10+ years of experience in consulting, professional services, technical support, or related technical fields.
- Background in Cybersecurity, IT Operations, or Observability.
- Experience in building customer relationships and managing enterprise accounts.
- Proficiency in customer problem-solving, account/project management, IT operations, and technical infrastructure.
- Strong documentation and presentation skills, with the ability to effectively communicate ideas at all levels of a business.
- Ability to work independently and proactively, with a strong focus on teamwork.
- Ability to travel for customer visits.
Preferred Qualifications:
- Experience using Splunk or data analytics-related products/services.
- Experience in management or team leadership.
- Intermediate English communication skills