Description
As a Barclays UK Customer Care Apprentice, you will participate in the day-to-day activities of the retail banking division, providing insights and expertise to help senior colleagues make informed decisions.
Your responsibilities will include:
- Executing small research projects and preparing presentations and reports
- Collaborating with cross-functional teams to support business initiatives
- Participating in training and development programs to enhance skills and knowledge
- Identifying opportunities and developing business cases for new products and services
- Managing client relationships and providing customer service support
- Developing and implementing financial models and strategies
- Training and mentoring junior colleagues
As an Analyst, you will be expected to:
- Meet the needs of stakeholders/customers through operational excellence and customer service
- Perform prescribed activities in a timely manner and to a high standard
- Take responsibility for customer service and operational execution tasks
- Identify escalation of policy breaches as required
- Take ownership for managing risk and strengthening controls
- Gain and maintain an understanding of your role and the work of other teams
- Work within well-defined procedures and demonstrate an understanding of them
In return, you will receive:
- A competitive salary of £25,200 per year
- A world-class apprenticeship program that provides a permanent, full-time job with a professional qualification
- Ongoing support from a Programme Support Manager and a People Leader
- Opportunities for self-discovery and career growth
To be eligible, you will need:
- 5 GCSEs at grades A*-C (9-5) including Maths and English
- Commitment and enthusiasm for the role
- To meet the Government's apprentice funding requirements