Description
TaskUs is seeking an IT Support Specialist to provide level 1 support, basic systems administration for Microsoft Active Directory, DNS/DHCP systems, server and desktop operating systems, file and print management systems, messaging/collaboration systems, and system and data backup/recovery.
Key Responsibilities
- Provide level 1 technical support to the Contact Center.
- Duties will involve: password resets, desktop/laptop setup, patching, technical coordination of new hire/term process, etc.
- Monitor and manage system health of all assigned systems to include evaluating and reporting on their availability, performance and capacity.
- Lead or drive processes to identify operational and security problems with assigned systems and provide technical support to resolve them promptly.
- Participate in the design and implementation of enterprise-wide technical projects, ensuring delivered solutions meet identified requirements.
- Research, plan and coordinate upgrades and changes to existing systems and implementation of new systems and technology.
- Understand and comply with all departmental policies and procedures for incidents, requests, changes, problems and systems management.
- Train and develop peers and support staff in systems monitoring; routine administration; and troubleshooting for assigned systems; occasionally work extended hours and/or nights and weekends.
- Coordinate vendor support of assigned hardware/software/systems/services.
Requirements
- Based in Egypt office
- Degree or diploma in Information Technology, Computer Science or equivalent
- Relevant work experience preferred, not essential
- Active Directory 2012 R2 (good to have)
- Group Policy management (good to have)
- Google Apps BPO experience as must