Description
We are seeking a Specialist Implementation to lead cross-functional processing implementation project teams in a customer-facing environment. The successful candidate will be responsible for delivering standard and complex implementation activities, ensuring quality and reliability of the implementations.
Key responsibilities include:
- Acting as central point of contact for customers and/or Mastercard customer representatives throughout processing implementation project end-to-end execution
- Assessing and documenting customer needs and according implementation impacts on customers' and Mastercard's core and non-core processing systems and platforms
- Defining scope, planning and driving customer processing implementation projects of new electronic payments processing business activities following the global project coordination methodology
- Handling multiple customer processing implementation projects in parallel
Requirements:
- Experience in Information Technology system knowledge, with good understanding of network technology, applications, and project management
- Strong knowledge of payment transaction processing and industry business knowledge
- Good understanding of Mastercard's payment processing systems, formats and associated customer host interface testing services and principles
- Good understanding of the 4-party model and the full transaction lifecycle for Mastercard brands
- Ability to interact well with the customer
- Good verbal and written communication skills
- Self-starter with a desire to learn independently
- Ability to work in a matrixed organization and cross-functional teams
- Ability to manage change in a technical work environment
- Ability to understand theory/principles with business impact and apply this understanding to the work environment
- Ability to provide training and overview of the functions within CIS and to customers
Corporate Security Responsibility:
- Abide by Mastercard's security policies and practices
- Ensure the confidentiality and integrity of the information being accessed
- Report any suspected information security violation or breach
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines