Description
This role supports information technology applications through planning, designing, implementing, maintaining, and optimising systems.
Responsibilities:
- Provide technical support, configuration, and maintenance for healthcare applications
- Analyse and diagnose problems to determine resolution
- Configure, test, install, implement, monitor, and maintain systems
- Document and recommend workflow changes and technical designs
- Partner with external vendors for third-party applications
- Solve common issues and incidents according to service levels
- Serve as project manager for small to mid-size projects
- Collaborate with peers, stakeholders, and vendors
- Follow documentation and change management standards
- Participate in on-call and command center responsibilities
- Assist in developing testing plans and scripts
- Attend team, project, and department meetings
Requirements:
- EpicCare Inpatient Procedure Orders Certification
- Experience supporting Epic EHR
- Proficiency in Microsoft Office Suite programs
- Knowledge of system analysis and operating systems
- Skilled in assessing needs and determining approaches
- Ability to read, analyse, and interpret industry periodicals and technical procedures
Preferred Qualifications:
- Bachelor's degree in information technology, healthcare, business, or related field
- Epic Procedural Orders build experience
- Knowledge of SmartSets, OrderSets, Panels, Inpatient Provider workflows, Preference lists, Order Composer Config, Workflow Engine Rule, OTx, and Second Sign Rule
Benefits:
- Generous benefits package covering wellness programs
- Flexible work options
Salary: $32.42 - $51.08 per hour