Description
As an Application Support Analyst Intern at Thomson Reuters U.S. Inc., you will play a key role in ensuring the smooth operation and optimal performance of our critical applications.
You will work closely with experienced analysts, gaining hands-on experience in troubleshooting, incident resolution, and supporting our internal and external users.
Key Responsibilities
- Assist in troubleshooting and resolving application-related issues reported by users, escalating complex problems to senior team members.
- Monitor application performance and identify potential issues proactively.
- Document support procedures, solutions, and frequently asked questions for knowledge base improvement.
- Collaborate with development teams to understand application functionalities and upcoming changes.
- Participate in testing new application features and updates.
- Provide timely and effective communication to users regarding issue status and resolution.
- Contribute to the continuous improvement of support processes and tools.
Required Qualifications
- Currently pursuing a Bachelor's degree in Computer Science, Information Technology, or a related field.
- Basic understanding of software applications and operating systems.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Familiarity with ticketing systems (e.g., ServiceNow, Jira) is a plus.
Preferred Qualifications
- Prior experience with SQL or other database query languages is beneficial but not required.
What's in it For You?
- Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
- Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities.
- Career Development and Growth: We foster a culture of continuous learning and skill development.
- Industry Competitive Benefits: We offer comprehensive benefit plans, including flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
- Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.
- Social Impact: Make an impact in your community with our Social Impact Institute.
- Making a Real-World Impact: We help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.