Description
Salesforce is hiring Deployment Strategists , Strategic Builders who are customer-facing advisors, who define AI strategy, shape agentic solutions, and drive measurable adoption for enterprise customers.
You'll work as part of a delivery team alongside Forward Deployed Engineers, translating complex business challenges into agentic AI deployments that go live and generate real value.
Engagements are focused and time-bound , typically 12 weeks or less , and may span a single strategic account or multiple customers simultaneously.
Your impact isn't just getting to deployment. It ensures customers realise lasting, scalable value from the solutions your team builds.
Key Responsibilities
- Lead end-to-end customer engagement across the complete value lifecycle , Identify → Commit → Deploy → Consume , owning outcomes at every stage, not just discovery or deal closure
- Define the customer's Agentic AI strategy and roadmap. Lead design workshops, agent design sessions, and jobs-to-be-done analysis. Architect solutions spanning Salesforce's agentic AI platform, Data Cloud, and enterprise systems, with responsible AI governance baked in from the start.
- Manage engagement delivery end-to-end timelines, stakeholder communication, risk escalation, and progress reporting. You are the operational backbone of your delivery team, ensuring nothing falls through the cracks.
- Own adoption, consumption, and expansion metrics within your engagement scope. Identify blockers early and develop strategies to drive measurable value realization
- Partner closely with the Forward Deployed Engineers on your team to align strategy with technical execution. Keep the team focused, unblocked, and on track to hit delivery milestones.
- Develop real customer solutions supported by leading-edge AI tools: Cursor, Claude, and coding products like Vibes, to accelerate development.
- Serve as the primary customer-facing contact, building trust-based relationships with senior stakeholders and present proposals, decisions and outcomes in terms of business value, not just technical detail.
- Assess customer readiness for AI adoption and guide change management and process transformation to maximise the benefits of intelligent agents
- Synthesise field insights and translate them into actionable product feedback that influences Salesforce's Agentic AI platform roadmap.
Required Qualifications
- 4+ years experience in strategic solutioning, technical advisory, or delivery leadership or programme management for enterprise cloud or SaaS technology
- Degree in Computer Science or a related field
- Prior customer-facing delivery experience (consulting, professional services, or technical advisory)
- Demonstrated understanding of the Salesforce platform and ecosystem, including Agentic AI capabilities and Data Cloud
- Working knowledge of one or more programming languages: Python, JavaScript, Java, or Apex
- Proven ability to lead and own complex, ambiguous engagements end-to-end , from discovery through to measurable outcomes
- Experience leading AI/LLM solution design, including agentic AI strategy, conversation design, and responsible AI practices
- Strong project and programme management skills , ability to run multiple workstreams, manage stakeholder expectations, and keep delivery on track in ambiguous environments
- Ability to travel 25% of the time to customer sites
Benefits
- Time off programs
- Medical, dental, vision
- Mental health support
- Paid parental leave
- Life and disability insurance
- 401(k)
- Employee stock purchasing program