Description
Job Overview
We're seeking a Customer Success Enablement Business Partner to support Stripe's Customer Success Managers. You'll develop strategies to enhance their skills and knowledge, ensuring they deliver exceptional value to users.
Responsibilities
- Collaborate with Customer Success leadership to define and execute an enablement strategy aligned with business priorities and performance needs
- Design and implement onboarding and ongoing development programs for Customer Success Managers
- Develop governance, roadmaps, and operating rhythms to prioritize requests and deliver complex programs
- Coordinate with cross-functional teams, including Customer Success Operations, Product, and Marketing
- Analyze data and feedback to identify needs and evaluate enablement effectiveness
- Lead learning sessions and equip managers to reinforce skills through practice, coaching, assessment, and feedback
Requirements
- 5+ years of experience in customer success, professional services, enablement, or a related field
- Working knowledge of the customer success role
- Experience leading complex, cross-functional programs
- Ability to partner with senior stakeholders and translate business needs into practical programs
- Experience using data and stakeholder feedback to evaluate results and improve programs
Preferred Qualifications
- Experience designing or delivering onboarding, training, or ongoing enablement for customer-facing teams
- Experience supporting customer success teams serving large enterprise customers
- Familiarity with conversation intelligence, learning platforms, workflow automation, or applications of artificial intelligence in enablement