Description
The London Borough of Merton is seeking enthusiastic and committed Settled Housing Caseworkers to join our Housing Needs service.
This is an opportunity to make a real difference to households experiencing homelessness by taking ownership of cases, identifying housing solutions and actively supporting residents to move out of temporary accommodation.
Key Responsibilities:
- Take full ownership of a caseload of households in temporary accommodation, proactively progressing cases towards settled housing.
- Complete and regularly review suitability assessments, Personalised Housing Plans (PHPs) and affordability assessments.
- Develop and deliver individual housing exit plans, exploring private rented accommodation, Direct Offers and other suitable housing options.
- Prepare clear, legally compliant discharge of duty decisions in accordance with homelessness legislation.
- Work closely with residents to manage expectations, overcome barriers and support sustainable housing outcomes.
- Identify safeguarding concerns, vulnerabilities and changing household circumstances, making appropriate referrals.
- Undertake property visits, occupancy checks and monitor accommodation suitability and standards.
- Maintain accurate case records, monitor progress and contribute towards performance targets and reducing temporary accommodation costs.
Requirements:
- Good knowledge of homelessness legislation, housing suitability and statutory responsibilities.
- Experience of independently managing a caseload within housing, homelessness or a related environment.
- The ability to undertake detailed assessments, develop effective housing plans and make sound, evidence-based decisions.
- Knowledge of welfare benefits, housing affordability and the private rented sector.
- Strong communication, negotiation and problem-solving skills.
- The resilience and organisational skills to manage competing priorities and challenging situations.
- A proactive approach to identifying solutions and progressing cases towards successful outcomes.
- A commitment to safeguarding, equality and delivering high-quality customer service.
What We Offer:
- The opportunity to take ownership of meaningful casework, work collaboratively with housing professionals and contribute to developing a more proactive, effective and resident-focused service.
- A salary of GBP 39,519 - 40,575 per year.
- Hybrid working, with at least 60% workplace attendance.