Description
This role sits within the HR function supporting the Specialty business, providing day-to-day HR advisory and operational support across the employee lifecycle.
You will act as a key point of contact for managers and colleagues, ensuring consistent application of HR policies and processes, while supporting business growth, change activity and continuous improvement across HR operations.
Responsibilities:
- Act as the first point of contact for HR generalist and advisory queries, providing guidance on absence, performance, conduct and probation matters.
- Support managers with day-to-day people matters, building capability and ensuring consistent application of HR policies and best practice.
- Manage employee relations cases from initial query through to resolution, escalating more complex matters where required.
- Maintain HR documentation, templates and trackers, ensuring accuracy, completeness and appropriate record keeping.
- Support HR Business Partners on organisational changes, projects and business initiatives, including acquisitions and growth activity.
- Deliver onboarding and offboarding processes, ensuring a smooth and consistent experience for colleagues.
- Conduct exit interviews, capture feedback and identify trends to inform improvements and retention strategies.
- Produce and analyse HR data and reports (e.g. absence, performance, headcount), providing insights to support decision-making.
- Manage and update employee data within Workday, ensuring accuracy across job changes, organisational structures and contingent workforce records.
- Work closely with recruitment, payroll and HR systems teams to ensure efficient processing of requisitions, employee changes and pay-related queries.
- Identify opportunities to improve processes, driving greater efficiency, automation and consistency across HR operations.
- Support training activity, including induction programmes and system-related learning.
Requirements:
- Experience working in an HR Advisory or HR Operations role within a fast-paced, complex organisation.
- Proven experience managing employee relations cases and advising managers on people matters.
- Experience supporting organisational change, growth or transformation initiatives.
- Strong working knowledge of HR policies, processes and employment legislation.
- Experience using HR systems, ideally Workday, to manage employee data and reporting.
- Demonstrated ability to analyse data and provide insights to support business decision-making.
- Experience working with multiple stakeholders across a matrix organisation.
- Proven ability to manage competing priorities and deliver accurate work in a high-volume environment.
- CIPD qualification is desirable.
- Experience working within HR in a corporate or professional services environment is desirable.
- Strong written and verbal English, with the ability to communicate information clearly.
- Good numeracy skills, with confidence working with data and HR metrics.
What we offer:
- A career that you define.
- Opportunities for growth and development.
- Collaborative and supportive work environment.