Description
We are seeking an energetic, commercially minded and people-focused Assistant General Manager to partner with the General Manager in driving the overall performance of Soho House Mumbai.
The Assistant General Manager will provide visible, hands-on leadership across front-of-house and back-of-house operations, ensuring consistent service standards and effective problem-solving.
Key responsibilities include:
- Business Leadership & Commercial Performance: Partner with the General Manager to deliver the House's annual business plan, revenue objectives, EBITDA targets and operational priorities.
- Operational Excellence: Provide visible, hands-on leadership across front-of-house and back-of-house operations, ensuring consistent service standards and effective problem-solving.
- Membership, Relationships & Mumbai Market Connectivity: Develop a strong understanding of Soho House's membership proposition and the needs of its diverse member community.
- People Leadership & Development: Build, coach and develop a strong team of operational leaders, creating a culture of accountability, collaboration and shared success.
- Cross-Functional Collaboration: Work collaboratively with Finance, People & Development, Recruitment, Learning & Development, Membership, F&B, Rooms, Marketing, PR, Events & Programming, Housekeeping, Engineering, IT and Facilities.
- Health, Safety & Compliance: Ensure adherence to company policies, food safety standards, allergy procedures, security protocols and health and safety requirements.
The role requires close collaboration with all other operational and support-function leaders across the House.
The ideal candidate will have:
- Strong management experience in a high-profile hotel, lifestyle hospitality business, premium restaurant group or private members' club.
- Sound understanding of hospitality business operations, commercial performance, revenue optimisation, budgets and EBITDA.
- A strong understanding of Mumbai's hospitality landscape and an ability to build meaningful relationships across diverse industries and communities.
- Demonstrated experience in managing, engaging and developing teams.
- Experience working within complex, fast-paced operations with high service expectations.
- International hospitality experience or exposure to global service standards would be advantageous.
Performance will be assessed against agreed business targets and leadership objectives, including:
- Service Excellence: Mystery shopper Service Scan scores and consistent delivery of Soho House standards.
- Financial Performance: Achievement of annual and quarterly EBITDA targets, revenue objectives and cost-control measures.
- Member Retention: Achievement of agreed membership retention targets and improvement in member experience.
- Team Retention: Achievement of staff retention targets, engagement and development objectives.
- Health & Safety: Successful completion of Health & Safety audits, compliance with standards and timely closure of corrective actions.
- Operational Performance: Effective execution of business improvement plans, operational priorities and cross-functional initiatives.
- People Development: Strength of succession planning, internal progression, leadership capability and team performance.