Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations.
As a Food & Beverage Manager, you will be responsible for managing and leading the entire Food and Beverage Service operations.
Key responsibilities include:
- Ensuring that the department's leadership and operational activities align with the core values, ethical principles, policies, procedures, standards and guidelines of the Sofitel brand.
- Championing exceptional guest experiences and ensuring service standards consistently exceed expectations.
- Supporting the development and implementation of new food and beverage concepts, promotions and service initiatives.
- Creating a positive, inclusive and high-performing team culture where people are empowered to succeed.
- Driving team engagement through coaching, mentoring, training and regular feedback.
- Recruiting, developing and retaining talented hospitality professionals.
- Working collaboratively with the kitchen team to deliver seamless and memorable dining experiences.
- Managing labour costs, rosters and productivity to achieve commercial objectives while maintaining service excellence.
- Identifying opportunities to grow revenue, enhance efficiency and improve overall business performance.
- Monitoring guest feedback and translating insights into meaningful operational improvements.
Qualifications:
- Minimum 5 years in similar position in the luxury setting.
- Fluent English speaking – 2nd language will be highly regarded.
- A passion for delivering outstanding customer service and creating memorable guest experiences.
- Creativity in developing promotions, improving service, and driving business performance.
- Demonstrated leadership and problem-solving skills and excellent written and verbal communication.
- Ability to lead, motivate and develop a diverse team.
- Availability to work varied shifts including early mornings, evenings, weekends and public holidays.
- Current Responsible Service of Alcohol and Food Handler qualifications.
- Five years of experience in hospitality management is a must.
- Previous study in hospitality or tourism would be desirable but not essential.
This position will provide a development platform to expand your knowledge and grow your skills in the hotel industry.