Description
ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.
As a Site Engagement Study Manager, you will be accountable for the end-to-end delivery, governance, and performance of site engagement activities across assigned clinical trials, working with teams of site engagement subject matter experts globally accountable for optimizing clinical trial site performance.
Key Responsibilities:
- Coordinate, manage, and document all site engagement activities across assigned clinical trials, ensuring alignment with study goals, KPIs, and timelines
- Develop, maintain, and actively manage site engagement plans, including country/site-level strategies, engagement cadence, and escalation triggers
- Lead routine internal and external study meetings
- Proactively track and drive completion of all required actions across CTLs, SELs, and cross-functional teams, ensuring accountability and timely execution
- Monitor and analyze site, country, and study-level performance, translating data into clear, actionable insights and providing regular, high-quality customer-facing reporting demonstrating impact on recruitment and trial outcomes
- Ensure all study documentation and trackers are complete, accurate, and maintained in accordance with timelines
- Identify, assess, and proactively manage operational and recruitment risks, driving issue resolution and appropriate escalation when required
- Serve as the primary point of contact for site engagement, acting as liaison between sponsor, project management, clinical teams, and site engagement resources
- Ensure alignment and effective collaboration across Clinical Operations, Project Management, and Patient Recruitment functions
- Establish and reinforce clear expectations, KPIs, and roles for site engagement teams to ensure consistent, high-quality execution
- Ensure delivery of high-quality service and outputs, holding teams accountable to timelines, deliverables, and performance standards
- Participate in and contribute to study start-up activities, including planning, resource alignment, forecasting, and customer engagement strategy development
- Represent the function professionally in customer meetings, governance forums, and strategic discussions, providing data-driven recommendations and engaging SMEs when necessary
- Ensure compliance with ICH/GCP and applicable regulatory, organisational, and study-specific requirements
- Recognize and manage sensitive or complex issues, escalating as needed to ensure resolution
- Perform additional duties as required to support successful study delivery and site performance optimization
Requirements:
- 2+ years in clinical trial operations, with direct exposure to site engagement, CTL, CRA, site operations, or patient recruitment functions
- Demonstrated experience working on global, multi-country trials
- Proven ability to operate within matrix environments across Clinical, PM, and sponsor teams
- Prior experience contributing to or supporting customer-facing deliverables or governance meetings
- Strategic thinking with strong ability to translate into execution
- Financial acumen (budget tracking, forecasting, risk translation)
- Advanced data analysis & storytelling for customer reporting
- Strong stakeholder management (internal + customer-facing)
- High level of ownership and accountability
- Ability to drive action and hold teams accountable in a matrix environment
- Deep understanding of clinical trial operations and site dynamics
Rewards & Benefits:
- Competitive base salary and performance-related incentives
- Health and wellbeing programmes including medical, dental, and vision coverage where applicable
- Retirement and pension plans
- Life assurance and disability coverage
- Employee assistance programmes and wellbeing resources
- Learning and development opportunities through structured training and career pathways