Description
ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.
As a Site Partner II at ICON, you will independently manage relationships with a portfolio of investigator sites, supporting their engagement and performance across studies. You will act as a trusted liaison, advocating for site needs internally while supporting ICON processes and expectations.
Responsibilities
- Building and maintaining strong relationships with assigned sites, acting as their central ICON contact across multiple studies.
- Supporting sites in resolving operational issues, coordinating with internal teams to provide timely solutions.
- Gathering and synthesising site feedback to inform feasibility assumptions, protocol design, and process improvements.
- Monitoring site-level performance metrics and collaborating with study teams to address recruitment or quality challenges.
- Contributing to the design and delivery of engagement activities and communications to enhance the site experience.
- Sharing best practices with colleagues and supporting onboarding of new Site Partners as needed.
Requirements
- Bachelor's degree in life sciences, healthcare, business, or a related field, or equivalent clinical research experience.
- Experience in site-facing roles, site management, or clinical operations within CRO, pharma, or healthcare.
- Strong communication, relationship-building, and problem-solving skills.
- Good understanding of site operations and factors influencing recruitment and quality.
- Organised and proactive, with the ability to manage multiple sites and competing priorities.
- Collaborative team player with a commitment to delivering a high-quality site experience.
Senior Site Partner Responsibilities
- Building and maintaining strong, long-term relationships with key investigator sites, acting as their primary ICON point of contact.
- Supporting sites across multiple studies by facilitating communication, addressing operational challenges, and escalating issues as needed.
- Collaborating with clinical operations, feasibility, and project teams to align site capabilities with study opportunities.
- Gathering and sharing site feedback and insights to inform protocol design, feasibility assumptions, and process improvements.
- Monitoring performance metrics for partnered sites, including start-up timelines, recruitment, and quality, and driving improvement actions.
- Contributing to site engagement strategies, tools, and best practices to enhance the overall site experience.
Senior Site Partner Requirements
- Bachelor's degree in life sciences, healthcare, or a related field, or equivalent clinical research experience.
- Substantial experience in clinical research with strong exposure to site management, site partnerships, or site-facing roles.
- Excellent relationship-building and stakeholder management skills, with credibility among investigators and site staff.
- Good understanding of clinical trial operations, site processes, and key drivers of recruitment and quality.
- Strong communication and problem-solving skills, with a proactive, solutions-oriented mindset.
- Ability to manage multiple sites and studies in a matrixed environment while maintaining a high level of service and responsiveness.
Rewards & Benefits
- Competitive base salary and performance-related incentives
- Health and wellbeing programmes including medical, dental, and vision coverage where applicable
- Retirement and pension plans
- Life assurance and disability coverage
- Employee assistance programmes and wellbeing resources
- Learning and development opportunities through structured training and career pathways