Senior Product Manager

We are seeking a Senior Product Manager to drive the delivery of new reporting requirements for Next Best Action (NBA) and to assist with measurement tracking across the program.

This is a hands-on execution role that turns the measurement strategy into shipped, trusted reporting by partnering closely with development, data science, and analytics teams.

Responsibilities

• Translate measurement and reporting needs into well-defined requirements, writing clear epics, features, user stories, and acceptance criteria for the development teams.
• Drive delivery of new reporting requirements with the development teams, serving as the day-to-day product point of contact throughout the build cycle.
• Manage and prioritize the reporting backlog, ensuring the most valuable items are ready for development and sequenced by business impact and dependency.
• Participate in agile ceremonies,sprint planning, backlog refinement, reviews, demos, and retrospectives,clarifying requirements and unblocking issues as they arise.
• Manage dependencies and risks, tracking progress, adjusting plans as needed, and escalating when timelines or scope are at risk.
• Assist with measurement tracking across NBA, helping monitor business KPIs/NBA effectiveness, model performance, and operational metrics.
• Support the KPI and metric framework by ensuring metrics are captured accurately and consistently and are clearly defined for each audience.
• Validate reporting and dashboards against acceptance criteria before release, confirming data is accurate, consistent, and decision-ready.
• Generate and maintain regular reports and dashboards to track progress and surface actionable insights for stakeholders.
• Help maintain documentation of metric definitions, reporting logic, and processes to support knowledge transfer and consistent measurement.
• Partner with development, data science, and analytics teams to align on requirements, evaluation approaches, and how outputs roll up into reporting.
• Gather requirements from business stakeholders and upstream teams, accurately representing their needs in backlog items and delivery plans.
• Provide regular progress updates, demoing features, gathering feedback, and managing expectations to keep stakeholders aligned.
• Build and maintain relationships across Marketing, Digital, call center (CCC), and IT partners to support smooth delivery of reporting capabilities.
• Use a data-informed approach to identify what is and isn’t working in reporting and recommend improvements.
• Critically evaluate information to identify flawed or misleading data and maintain objectivity when interpreting results.
• Identify opportunities for enhancement and contribute to idea canvases and business cases to expand measurement and reporting capabilities.
• Apply increasing product expertise to solve problems, interpreting guidance on only the most complex tasks as proficiency grows.

Requirements

• Education: Bachelor’s in Marketing, Business Administration, Computer Science, Information Technology, or related field.
• Experience: 3–6+ years of product management or product owner experience, including hands-on delivery of a product, reporting, or analytics capability, preferably in a complex, regulated environment (Healthcare, Financial Services, or comparable).
• Delivery Execution: Proven ability to translate needs into clear requirements and partner with development teams to ship,backlog management, user stories, and acceptance criteria.
• Measurement & Critical Evaluation: Working knowledge of KPIs/OKRs and measurement concepts; able to help track metrics, interpret analyses objectively, and validate reporting.
• Collaboration: Ability to build cross-functional relationships and gather requirements across data science, analytics, and business teams.
• Product Acumen: Experience with agile methodologies, backlog management, and PI Planning participation.
• Technical Fluency: Awareness of modern technology and data/analytics concepts and the ability to translate technical concepts for non-technical stakeholders.
• Product Delivery Proficiency: Knowledge of Systems Development Life Cycle, Waterfall, and Agile Development Methodologies; working knowledge of Azure DevOps (ADO) and Jira Align.

Benefits

• Medical, dental, and vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance

Salary

• $104,000 - $143,000 per year