Description
You will be part of the Global Real Estate Services / Facilities Team, reporting to the Head of Facilities Operations, APAC based in Shanghai.
The role covers the day-to-day operations of PayPal facilities across 4 sites in greater China including Hong Kong.
You will assist in implementing maintenance strategies and collaborate on projects that enhance the safety and productivity of facilities, ensuring a supportive environment for occupants.
Essential Responsibilities:
- Ensure all facilities are operated and maintained according to established standards and procedures.
- Develop and update standards and procedures as business and customer needs evolve.
- Help monitor and maintain facility systems, such as electrical, plumbing, and HVAC.
- Ensure buildings are presentable, clean, safe, and suitable for occupants and visitors.
- Track, forecast, and prepare budgets for facility operations.
- Purchase supplies, issue purchase orders, and approve and reconcile invoices.
- Support special projects and strategic initiatives within the portfolio.
- Report all matters related to sites, risks, projects, budgets, and details to the Onsite Facilities Manager.
Additional Responsibilities & Preferred Qualifications:
- Maintain and upkeep the premise to the optimal level which includes the engineering and soft services aspect.
- Full ownership of onsite deliverables including costs and staffing.
- Manage minor projects and moves partnering with the wider global CRES functions.
- Being a functional partner liaison with the Business Unit Leadership Team in each location.
- Communicate regularly and timely with Facilities Operations Team.
- Manage vendor relationships and service agreements.
- Day-to-day interaction with property owners or property management team.
- Manage facility maintenance and operations, and coordinate contractors who provide maintenance services and repairs, furniture moves, simple projects, painting, cleaning, light construction, and/or exterior cleanup.
- Manage the outsourced vendor Facilities team including onsite janitorial crew.
- Maintain documentation on building and greater facilities such as power diagrams, network diagrams, space usage, etc.
- Recognize, support and implement company policies and goals, objectives and procedures from a local perspective.
- Conduct regular site inspections of the facilities to ensure they are being pro-actively managed and maintained to PayPal standards.
- Manage the facilities to ensure compliance with corporate, city and industry guidelines and regulations.
- Prepare annual operating expense budgets, plan, manage and track/monitor facility operations actual costs against budget and partner with the Real Estate and Facilities Finance team to review monthly spend and issue forecasts.
- Manage and issue monthly and quarterly metric reports against key facility operating metrics utilizing the internal tool.
Requirements:
- Bachelor’s degree in Engineering/ Science OR Any equivalent combination of education and experience.
- At least 2 to 5 years of experience in Facilities Management.
- Proficient with both Chinese and English language.
- Experience of working within a Facilities Management environment with responsibility for Hard & Soft Services and Standards, SLAs & KPIs.
- Experience with Work Order systems.
- An understanding of commercial contracts and experience of managing agreed Service Levels within budget.
- Excellent people skills with the ability to communicate professionally at all levels and across different regions.
- The ability to manage a very busy workload efficiently and to priorities key tasks.
- A good level of computer literacy and knowledge of key packages to produce reports etc. MS Word, Excel, PowerPoint, Project.
- Ability to manage small fit out projects and participate in overseeing major projects work.
- A good knowledge of Building Services, Mechanical, Electrical, HVAC.
- Good financial experience, planning, managing and controlling cost.