Description
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity.
In this role, you will manage local global mobility, immigration, relocation, and onboarding activities in your assigned geography. You will coordinate with employees, hiring managers, internal stakeholders, and third-party vendors to ensure smooth and timely employee experience. You will also support local People Operations and compliance activities that require in-country action.
Responsibilities
- Global Mobility & Immigration cases relocating to your assigned geography
- Manage mobility cases, including visas, relocations, renewals, and cancellations.
- Ensure cases are completed accurately, on time, and in line with regulatory requirements.
- Maintain accurate records and escalate risks or delays affecting relocation or start dates.
- Vendor & Case Management
- Partner with immigration, relocation, and other third-party vendors to deliver required services.
- Coordinate stakeholders, track case progress, and follow up on outstanding actions.
- Monitor vendor service quality, resolve issues, and ensure timely support for the employees.
- New Hire Onboarding Experience
- Coordinate onboarding and Day 1 logistics for new hires and conduct new hire orientation.
- Ensure new hires have the information, access, equipment, and support needed to start successfully on site.
- Communicate with new hires before Day 1 and provide guidance on mobility and onboarding requirements.
- Local People Operations & Compliance
- Support local People Operations, statutory, regulatory, and employment-related requirements.
- Maintain compliance records and escalate potential risks or issues.
- Process Improvement & Team Collaboration
- Identify opportunities to improve processes where possible.
- Share local insights and contribute to consistent processes across the USA, EU, and Singapore.
- Support process documentation, knowledge sharing, and other People Operations activities as required.
Requirements
- 5+ years of people operations, employee engagement, or Global Mobility & immigration-related working experience
- At least 3 years of demonstrable experience coordinating multiple stakeholders and working with third-party vendors to deliver employee-facing services or operational processes.
- At least 3 years of demonstrable experience independently managing cases, processes, or employee support activities, including tracking actions, meeting deadlines, and escalating risks or issues as needed.
- Strong organizational and time-management skills, with the ability to manage multiple cases and deadlines.
- Excellent communication and interpersonal skills, with a strong service-oriented mindset.
- Ability to work effectively with international employees, local hires, hiring managers, vendors, and cross-functional teams.
- High attention to detail and the ability to manage sensitive employee information with discretion.
- Proactive problem-solving skills and the ability to follow up, escalate, and drive actions to completion.
- Ability to work independently while collaborating effectively with a manager and team based in another location.
- Professional fluency in English, both written and spoken.
- Ability to manage priorities and remain effective in a fast-paced, international environment.
Benefits
- Monthly base salary: SGD 9,000 – 10,000