Description
Join GDIT as a Telephony Operator for a career where your growth is just as important as the mission you support. As a Telephony Operator, you will make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects.
Duties/Responsibilities
- Respond to customer inquiries over the phone and route customer requests to appropriate departments/personnel, following established policies and procedures.
- Support a 24x7 environment including working on weekends, holidays, evenings, midnights, and extended shifts if relief is not available.
- Screen spam/prank calls and escalate to security services if necessary.
- Track and log calls as necessary.
What You'll Need to Succeed
- Education: High School Diploma/GED
- Experience: 1+ years of related experience
- Security clearance level: TS/SCI w/poly
- US citizenship required
- Required Technical Skills:
- Familiarity working over the telephone.
- Preferred Skills:
- Experience routing customer issues efficiently
- Key Competencies:
- Excellent communication and customer service orientation.
Shift
ROTATING SHIFT WORK OR WEEKEND SHIFTS - Exact hours will be determined based on business needs.
Benefits
- Growth: AI-powered career tool that identifies career steps and learning opportunities
- Support: An internal mobility team focused on helping you achieve your career goals
- Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
- Community: Award-winning culture of innovation and a military-friendly workplace
The likely hourly rate for this position is between $34.87 - $47.17.