Description
As an Engagement Delivery Senior Manager on the Missionforce Professional Services team, you will serve as a hands-on delivery leader, project manager, and trusted advisor across a portfolio of Public Sector engagements.
Responsibilities:
Delivery Execution & Engagement Health
- Own and manage the day-to-day delivery health of assigned engagements, ensuring strict adherence to Salesforce Professional Services Methodology (SPSM) standards, project gates, and outcome-based delivery practices.
- Create, lead, and review project plans; monitor timelines and dependencies; adjust schedules and plans as needed; track utilization of resources against prioritization and budget.
- Lead one or two large enterprise projects or multiple small-to-medium interrelated projects requiring complex multi-functional collaboration at the program level.
- Monitor project health signals (RYG/PSA Pulses) to proactively identify, track, and resolve project risks before they become issues.
- Lead or support project recovery efforts on at-risk engagements; partner with the PDL on escalations that require additional oversight.
- Adopt a standardized development lifecycle methodology across engagements; oversee end-to-end implementation planning, issue management, risk tracking, and organizational change.
Customer Engagement & Stakeholder Management
- Serve as the primary delivery relationship owner and interface for customer stakeholders at the program management, operational, and executive levels,building trust through consistent communication, transparency, and follow-through.
- Establish and maintain trusted advisor relationships with client stakeholders by providing vision, future product roadmapping, and driving business process improvements.
- Facilitate client review sessions, requirement-gathering workshops, and status meetings.
- Lead difficult conversations regarding scope, budget, timelines, and resourcing; formally document and communicate outcomes while resolving partner concerns.
- Contribute to value realization conversations by helping customers connect delivery progress to mission outcomes and KPIs.
Technical Design & Quality Oversight
- Facilitate and guide the creation of technical design documents for complex projects by collaborating directly with Technical Architects and Developers.
- Responsible for all project deliverables, reviewing work products prepared by the team prior to submission to the client.
- As necessary, write and review QA and UAT test scripts; coordinate and lead User Acceptance Testing (UAT) with end users to secure formal sign-offs.
- Identify opportunities to demonstrate and leverage the full range of Salesforce technologies (e.g., Agentforce).
Cross-Functional Collaboration & GTM Support
- Partner closely with the PDL on sales-to-delivery handoffs to ensure scoped commitments are honored in execution.
- Collaborate with Solution Consulting, Technical Consulting, and Services Sales partners to support pre-sales engagements, LOE reviews, and pursuit activities.
- Represent the "One Salesforce" delivery perspective in multi-stakeholder environments, including government agency partners and subcontractors.
- Manage and track engagement KPIs, project milestones, and delivery metrics; maintain accurate timecard entry/approvals and source-of-truth data in PSA/Org62.
- Contribute to internal practice-building efforts, enablement initiatives, and delivery standards.
Required Qualifications:
- 8-10+ years of project management experience leading enterprise-scale CRM projects or professional services engagements in complex environments.
- Demonstrated leadership running project teams, budgeting, scheduling, and negotiating contract commitments.
- Solid knowledge of the Salesforce product suite and implementation experience across Agile, Waterfall, or Hybrid delivery frameworks.
- Exceptional executive presence, conflict management, and written/verbal communication skills with program managers and senior stakeholders.
- Familiarity with the procurement, compliance, governance, and delivery nuances of government programs, including fixed-price contract management.
- Active SECRET Security Clearance (or higher) required (Top Secret preferred); must be a U.S. Citizen without dual citizenship.
- Ability to work in a fast-paced environment and travel to client sites for on-site delivery, as needed.
- Bachelor's degree in Business Administration, Information Technology, or equivalent experience.
Preferred Qualifications:
- Direct experience delivering technology programs within federal, state, or local government entities.
- Certified Scrum Master (CSM), SAFe 6 Agilist Certification, PMP, or PgMP certification preferred.
- Agentforce Specialist, AI Associate/Specialist, Public Sector Solutions Consultant, or equivalent preferred.
- Familiarity with agentic AI applications, data governance, and trusted AI principles in public sector environments.
- Experience managing and delivering complex programs in the $5M–$50M range.