Description
We are seeking a Customer and Trading Manager to lead our small supermarket team in Olney, Buckinghamshire. As a Customer and Trading Manager, you will be responsible for the day-to-day running of the store, ensuring excellent customer service, and managing a team of employees.
Job Responsibilities:
- Work closely with a small team of managers to ensure the store runs smoothly every day.
- Take responsibility for the day-to-day running of the store, often being the only manager in with accountability for the full shop.
- Work alongside a team to complete all tasks, ensuring customers are served efficiently and safely.
- Manage performance and capability, conduct disciplinaries, and ensure scheduling and pay are accurate.
- Occasionally assist another store in the network.
Requirements:
- Previous line management experience in a fast-paced, operational environment.
- Proven track record of delivering excellent customer service and coaching colleagues.
- Experience of leading a team in a customer-facing environment.
- Ability to manage disciplinaries, performance issues, and other employee relations issues.
- Comfortable leading operations independently in the absence of senior management.
What We Offer:
- Competitive salary (£31,700).
- 10% discount off shopping at Sainsbury's, Argos, Tu, and Habitat.
- Annual bonus scheme.
- Free food and hot drinks.
- Generous holiday entitlement.
- Pension matching contributions.
- Share scheme.
- Wellbeing support.
- Cycle to Work scheme.
- Special offers on gym memberships, restaurants, and more.