Description
We are seeking a Tenancy Services Officer to join our Housing Service team.
The successful candidate will be responsible for managing a patch of 750 homes, working within a flexible and dedicated team to achieve top outcomes for our residents.
Key responsibilities include:
- Demonstrating ownership, responsibility, flexibility, and collaboration with others to raise the Council's profile
- Providing excellent customer service with empathy and strong communication skills
- Building strong working relationships between the Housing Services team and other teams to achieve a 'One Council' approach to service delivery
- Contributing to the development and implementation of KPIs, targets, and electronic data to monitor, benchmark, and measure service delivery
- Having housing/tenancy management experience and knowledge of the Housing Regulator's Consumer Standards
We are looking for a proactive, adaptable individual with strong communication and IT skills who is passionate about delivering excellent customer service.
The ideal candidate will have:
- Relevant experience in general needs housing management
- A level 2 or 3 in Chartered Institute of Housing
- Strong communication and problem-solving skills
In return, we offer a supportive, friendly, and collaborative environment to grow and develop your career and skills, including:
- A generous annual leave entitlement of 25-32 days, plus bank holidays
- Enhanced Maternity, Paternity, shared parental, adoption, and dependents leave
- Three volunteering days per year in Kingston
- Hybrid working
- Flexible and agile working arrangements
- Learning and development portal offering a range of courses
- Discounts on local shops, restaurants, gyms, and leisure centres
- Interest-free season ticket loans
- Local Government Pension Scheme
- Bicycle loan facilities and cycle to work scheme
- Electric vehicle leasing scheme
- Confidential health and wellbeing and counselling support