Description
We are seeking a Production Environment Monitor to join our team.
As a Production Environment Monitor, you will be responsible for monitoring the production environment using established tools and performing initial quality control for Italy Production Processes such as Dataview, SQL Analyzer, Sharepoint, Dashboard and Other third-party tools.
Key responsibilities include:
- Executing production tasks, quality audits, data management, and ad-hoc requests
- Responding to job failures/issues and correcting problems/issues when possible according to established procedures
- Escalating issues requiring second-level support to appropriate individuals using established call escalation procedures
- Taking appropriate action to ensure processes are completed according to schedule provided in the Reference Data Production Schedule
- Executing special processing requests as submitted and requesting permanent changes to identified problems via action log process
- Entering issues into problem management tool with appropriate information for follow-up and permanent resolution
- Informing relevant production and user areas of outstanding issues that require further follow-up
- Providing training to new/junior associates as required
- Acting as a product-specific or procedural subject matter expert for other associates in the absence of Team Lead
Requirements:
- Bachelor's/College Degree in Computer Science, Information Technology, and other related courses
- Minimum of 2 years relevant work experience
- Critical thinking and problem-solving skills
- Proficient in Microsoft Excel
- Good verbal and listening skills
- Strong understanding of complex concepts and processes
- Initiative and self-motivated to see through until resolution of concerns raised by clients
- Excellent written and oral communication skills
- Ability to guide the work of others within a team environment
- Ability to carry out some analysis and information gathering to resolve problems on routine matters
- Ability to work under time constraints and changing work volumes