Description
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love.
As a Senior Consultant, Patient Experience, you will take full ownership of driving strategic transformations, translating complex patient experience analytics into clear, high-impact execution roadmaps. You will manage end-to-end consulting engagements, partner directly with C-suite leaders and boards, and expand client pipelines while driving core business growth.
Responsibilities
- Owns End-to-End Delivery: Flawlessly manages client engagement scope, timelines, budgets, deliverables, and measurable outcomes.
- Influences at the C-Suite Level: Builds and sustains trusted advisor relationships with executive leaders, health system boards, and clinical teams.
- Drives Business Development: Proactively identifies market trends and client needs to originate opportunities, grow pipelines, and expand account revenue.
- Translates Analytics to Strategy: Masterfully converts complex quantitative and qualitative data into compelling executive-level strategy and recommendations.
- Fosters Collaborative Innovation: Connects internal cross-functional expertise and tools to client priorities while contributing to proprietary consulting methodologies.
- Facilitates Transformation: Dynamic trainer and workshop facilitator capable of driving meaningful engagement and sustainable knowledge transfer across all organizational levels.
Growth Opportunities
- Step into senior engagement ownership, managing comprehensive project scope, budgets, and cross-functional team delivery.
- Sharpen your strategic business development and account growth capabilities working alongside Principals and Partners.
- Pioneer and scale new consulting frameworks, analytics tools, and service offerings for the broader Strategic Consulting practice.
- Deepen executive leadership influence by guiding C-suite executives and health system boards through complex organizational change.
Requirements
- 8+ years of relevant healthcare industry experience with a deep understanding of market trends and healthcare delivery models.
- Proven track record managing end-to-end consulting engagements (scope, timeline, budget, outcomes), with prior management consulting experience strongly preferred.
- Hands-on experience with business development, client relationship expansion, or proposal development in a consulting environment.
- Deep domain expertise in patient experience data, analytics, and methodologies.
- Demonstrated history of leading improvement initiatives across Experience, Safety, Engagement, Quality, or Performance domains.
- Bachelor’s degree required; ability to travel up to 75%.
Benefits
- Personalized Career Action Planning
- 100% of healthcare benefit premiums for employees and their dependents
- Variable allowances for wellness, meals, transportation, and more