Description
Launched in 2023, Integrated Services creates and markets new customer experiences by integrating hardware, software, and services across Ford Blue, Model e, and Ford Pro.
As the Group Product Manager, Product Operations and Transformation within Ford Pro Intelligence, you will own one of the most important shifts in how the organization works. You will own the new operating model and lead the rhythms that make it stick, build and lead a matrixed product operations function, and set the cadence, metrics, and tooling standards the organization requires.
Responsibilities
- Matrixed Function Leadership & Directly Owned Team
- Build, lead, mentor, and develop the product operations and transformation function, fostering a culture of ownership, collaboration, and continuous improvement.
- Own the operating model and portfolio governance as a matrixed function, with the decision rights to set cadence, metrics standards, and tooling standards across squads, backed by a budget.
- Manage the directly owned team, creating shared tools, conducting reviews, providing regular feedback, and creating opportunities for professional growth.
- Operating Model Transformation
- Drive the rollout of Ford Pro's Domain/Squad operating model, defining best practices for how squads are formed and working with Domain leads to define ownership, dependencies, and accountability.
- Get deep into team operations so people are trained on the new process, understand it, and are following it.
- Find what is working and what is not across teams, codify best practices, and share them.
- AI Intensive Ways of Working
- Support the adoption of AI-intensive software and product practices.
- Partner with engineering and product leaders to find where AI skills and agentic workflows can remove overhead.
- Map AI adoption and delivery to true business value.
- Shared Products, Tooling & Datasets
- Own the work that builds and operates shared products, tooling, and datasets.
- Build and maintain reusable, scalable LLM skills and agentic workflows.
- Prioritize the solution backlog to ensure high-impact, reusable solutions.
- Product Operations & Delivery Cadence
- Stand up the operating rhythms of a growing product organization.
- Provide the tooling and standards that make inputs, dependencies, and decisions visible.
- Set the standard for product tooling.
- Portfolio Visibility, Metrics & Executive Reporting
- Build and own a coherent view of what is coming across squads.
- Define and govern the KPIs and outcome metrics.
- Design the new tools and processes needed to manage roadmaps and tradeoffs.
- Collaboration & Continuous Learning
- Collaborate effectively with engineering teams, product teams, and business stakeholders.
- Stay close to emerging product operations practices.
Qualifications
- Bachelor's degree, or equivalent experience.
- 10+ years of experience in product management, product operations, transformation, or program leadership role within a software or technology-intensive organization.
- 5+ years of experience in a leadership role, building and managing teams and direct reports.
- A demonstrated track record installing new operating models and driving them to real adoption across multiple teams.
- Strong command of agile software delivery.
- Deep familiarity with modern product management practice.
- Experience defining KPIs and OKRs and building executive-level reporting.
Benefits
- Immediate medical, dental, vision, and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare, and more
- Family building benefits, including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays
- Paid time off and the option to purchase additional vacation time