Description
IQVIA's Speaker Bureau team consists of dedicated meeting professionals who plan and manage highly compliant meetings and events for Life Sciences organisations.
As a Client Team Manager, you will be responsible for the successful management of delivery teams who plan and manage Speaker Bureau programs for commercial clients.
Key responsibilities:
- Manage a team of meeting planners, including office-based, home-based, and hybrid employees
- Drive optimal employee performance through effective coaching and performance management
- Set comprehensive and measurable goals for maximum team and individual performance
- Ensure client-defined business rules are applied throughout the planning lifecycle
- Manage daily task and SLA deadlines across client portfolio
- Proactively raise any critical-to-compliance concerns
- Plan and manage resources to meet forecasted workload
- Be a proactive, engaged, and collaborative member of the client Core Team
- Primary point of contact for all customer service inquiries, research, and formal incident response
- Owner of client SOP maintenance and setup of client business rule within planning platform
- Responsible for triaging issues between primary technology platforms and escalating to support teams as necessary
Requirements:
- 5+ years of meeting industry experience
- Previous experience with leading people, managing teams, or leading projects is highly desirable
- Life Sciences experience preferred, working knowledge of HCP interaction regulations a plus
- Bachelor's Degree is preferred
- Demonstrated resourcefulness in setting priorities and providing solutions-oriented response
- Excellent oral and written communication skills
- Competency to effectively communicate a message to resonate with various audiences
- Ability to analyze data and meeting detail information
- Strong sense of urgency and the ability to effectively problem solve
- Proficiency in Microsoft Office suite of products (Word, Excel, PowerPoint, Teams) and Outlook required
- Knowledge in SharePoint, Salesforce, Zoom, and Smartsheet preferred