Description
AppsFlyer is seeking a technically skilled Support Engineer to join their team in Sao Paulo. The ideal candidate will have a passion for solving customer issues in a fast-paced environment and be able to work independently.
Responsibilities
- Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, and issue resolution and communication.
- Serve as point of contact on customer escalations and ensure customer issues are resolved meticulously.
- Collaborate with AppsFlyer's R&D and product teams on escalations and product enhancement requests.
- Enhance the client Knowledge Base with relevant technical information.
- Develop and lead support improvement processes across the company.
- Provide product feedback and insights to the business and R&D teams.
- Manage internal projects, such as training and support readiness for new feature releases.
- Act as a technical point of contact for select VIP customers, working closely with sales and business teams.
Requirements
- 2+ years of experience in technical support, QA, data analysis, development, or technical account management.
- Experience with SQL querying and data analysis.
- Knowledge of at least one programming language.
- Business proficiency in English.
- Excellent communication skills for interactions with clients, internal business teams, and engineering teams.
- Ability to learn new technologies quickly and work independently.
- Structured and process-oriented mindset.
Nice to Have
- Experience in web/mobile marketing and/or digital advertising.
- Mobile development/testing (iOS, Android) experience.
- Familiarity with big data technologies.
- Experience working with different APIs.
- Knowledge of LLM and AI Agent.
The role requires in-office presence three days a week in Sao Paulo.