Asia CTO & Global Cloud Leader

The Asia CTO & Global Cloud leader is accountable for technology strategy, infrastructure, operational resilience, end-user technology and transformation across Asia, while owning Manulife’s global cloud environment and platform agenda.

Core accountabilities

1. Asia technology leadership

• Serve as the senior technology executive for Asia and the principal technology adviser to Asia business and technology leadership.
• Own the regional technology strategy, roadmap, investment priorities and execution outcomes across Asia markets.
• Align enterprise standards with local market needs, regulatory expectations and country-specific operating constraints.
• Own Asia technology governance, financial management for Infrastructure, workforce planning, risk management and audit readiness.
• Lead cross-market prioritization and delivery of the Asia technology book of work in partnership with regional and global teams.

2. Global cloud strategy, engineering and environment ownership

• Own the full global Azure environment end to end, including strategy, architecture, engineering, landing zones, platform services, governance, operational readiness, resilience and lifecycle management.
• Define and execute the enterprise cloud strategy across Azure, AWS and AliCloud, balancing speed, portability, cost, security and regulatory requirements.
• Build and scale cloud-agnostic catalog items that can be deployed consistently across Azure, AWS and AliCloud, using common patterns, policy-as-code, infrastructure-as-code, automated controls and reusable engineering components.
• Ensure catalog items deliver a consistent developer and operator experience while allowing provider-specific optimization where it creates clear business value.
• Lead global cloud engineering, platform product management, landing-zone evolution, service onboarding, automation and cloud architecture standards.
• Accelerate adoption of cloud-native services and the modernization of legacy hosting, databases and middleware.
• Enable application portability, disaster recovery and multi-cloud resilience through repeatable patterns and tested capabilities.
• Provide scalable cloud foundations for AI, data, digital and application modernization programs.

3. Infrastructure, networks and end-user services

• Lead the operation and modernization of Asia data centres, cloud infrastructure, storage, database and hosting services.
• Own Asia network and connectivity services across cloud regions, data centres, colocation facilities, headquarters and branch locations.
• Oversee regional carrier strategy, WAN, SD-WAN, corporate Wi-Fi, voice, call-centre technology, collaboration and endpoint services.
• Deliver stable, secure and frictionless technology experiences for colleagues and business operations across Asia.
• Drive data-centre exits, infrastructure simplification and migration to strategic cloud platforms.

4. Operations, automation and resilience

• Partner with the CISO and Global Operations Command Centre teams to embed security and operational requirements into cloud and infrastructure platforms from design through production.
• Jointly drive automation of provisioning, configuration, monitoring, patching, vulnerability remediation, certificate management, backup, recovery and operational controls.
• Ensure clean handoffs into GOCC, with clear service ownership, observability, runbooks, support models, service levels and escalation paths.
• Lead resilience engineering across Asia and Global Cloud, including recovery testing, service mapping, cloud portability and protection of critical assets.
• Maintain strong performance against technology risk, operational resilience, service reliability and regulatory commitments.

5. Technology transformation and modernization

• Lead major Asia and Global Cloud modernization programs, including cloud migration, data-centre exits, Oracle modernization, landing-zone expansion and infrastructure automation.
• Drive a software-defined operating model using platform engineering, self-service, infrastructure-as-code and AI-enabled operations.
• Reduce manual work, delivery lead time, technical debt and operational risk through standardized engineering patterns.
• Establish outcome measures covering reliability, deployment speed, automation, cloud adoption, productivity, cost and risk reduction.

6. People and organizational leadership

• Lead a geographically distributed organization spanning Asia Infrastructure and Global Cloud.
• Build a high-performing leadership team across cloud, infrastructure, networks, workplace technology, engineering, architecture, operations and transformation.
• Develop future-ready skills in automation, platform engineering, AI-enabled operations, cloud architecture, resilience and commercial management.
• Create a culture of accountability, customer focus, engineering excellence, inclusion and continuous improvement.
• Strengthen succession, leadership depth and talent mobility across Asia and the global technology organization.

Success measures

• Business enablement: Asia priorities and global modernization programs are delivered with improved speed, scalability and stakeholder confidence.
• Cloud platform: Azure is operated as a secure, resilient and efficient enterprise environment, while reusable catalog items are deployable across Azure, AWS and AliCloud.
• Reliability and resilience: Critical services meet reliability, recovery and risk-tolerance expectations, with tested recovery and portability capabilities.
• Automation: Provisioning, patching, monitoring, remediation and operational controls show measurable increases in automation and reduced manual effort.
• Financial performance: Cloud and infrastructure spend is transparent and aligns to our Finops Practices.
• Colleague experience: Infrastructure, network, voice and end-user services provide reliable and frictionless experiences across Asia.
• Talent and leadership: The organization has strong leadership depth, critical cloud and automation skills, clear accountability and credible succession plans.

Candidate profile

• 15+ years of progressive technology leadership, including accountability for large-scale infrastructure and cloud organizations.
• Demonstrated success leading multi-country technology services in Asia and operating across diverse regulatory environments.
• Deep expertise in enterprise cloud, platform engineering, infrastructure, networks, operations, resilience, security-by-design and technology risk.
• Experience owning a major hyperscale cloud environment and leading multi-cloud strategy across Azure, AWS and regional cloud platforms.
• Proven ability to build reusable cloud products and catalogs, automate operations and drive adoption at enterprise scale.
• Strong commercial and financial leadership, including FinOps, strategic sourcing, vendor governance and large investment portfolios.
• Executive presence and the ability to influence senior business leaders, regulators, auditors and strategic partners.
• Track record of building diverse, distributed teams and creating clear accountability across complex global operating models.

Leadership characteristics

• Enterprise-first leader with strong regional empathy and market awareness.
• Consensus builder who aligns diverse global stakeholders and drives timely decisions.
• Collaborative operator who enables shared accountability across regions, functions and platforms.
• Outcome-focused decision-maker who balances value, speed, resilience, cost and risk.
• Clear, candid communicator who translates complex choices into business implications.
• Visible talent and change leader who simplifies, develops capability and empowers ownership.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.