Floor Lead (Sur La Table)

The Floor Lead contributes to the success of a Sur La Table store by inspiring customers on all points of their culinary journey.

This role supports a General Manager (GM) or Store Manager (SM) in the achievement of sales goals and directs daily store operations as a Manager on Duty (MOD).

Job Duties and Responsibilities

• Support training for all employees to create an informed and capable team
• Model and hold employees accountable to customer service standards
• Communicate and enforce Sur La Table policies and standard operating procedures (SOPs)
• Provide coaching and performance feedback to employees
• Support sales driving initiatives and create daily agendas
• Direct employees to maintain appropriate merchandise stock levels and presentations
• Stay informed with product knowledge and access available training
• Ensure timekeeping practices are in place and consistently followed
• Complete and carry out inventory transactions
• Demonstrate exceptional verbal and written communication skills
• Accurately record time worked
• Additional responsibilities as assigned by General Manager or Store Manager

Essential Functions

• Communicate verbally and work cooperatively with employees and customers
• Remain in a stationary position for up to 3 hours at a time
• Move about the workplace coaching and directing employees, selling to customers, and retrieving merchandise
• Grab, reach, push, pull, bend, stoop, kneel, and crouch to demonstrate, retrieve, and replenish merchandise
• Work a varied schedule
• Ascend/descend ladders to retrieve and/or move merchandise
• Operate a computer, POS system, keyboards, merchandise scanners, and mouse
• Regular and predictable attendance
• Lift and/or move merchandise weighing up to 35 lbs

Experience and Required Qualifications

• 1 year of retail sales and customer service experience
• Prior experience as a Sur La Table Sales Associate, preferred
• 1 year of retail supervisory experience, preferred
• Proficient in POS Systems
• Some experience with MS Office Suite (Outlook, Word, and Excel)
• May require Food Handlers Certification

Sur La Table Core Competencies for Everyone

• Focus on the Customer: Inspire and delight customers
• Be Genuine: Respectful, effective, and sincere communication style
• Make the Right Call: Effectively blend knowledge, experience, wisdom, and decisive action
• Take Ownership: Committed, responsible, and provide solutions
• Achieve Results: Meet and exceed goals and expectations

Pay Range

• $15.57 - 17.56 per hour
• Bonus Eligible
• Employee Discount
• 401K after 90 days; must be 21 years of age