Description
As a Senior Operations Production Coordinator, you will be responsible for processing items in accordance with Bank policy and Federal compliance.
The ideal candidate will flawlessly track and document processes to ensure a positive customer experience.
This role requires excellent organisational skills and the ability to manage multiple tasks with limited supervision.
Responsibilities:
- Process items in accordance with Bank and Federal Policy
- Adhere to processing deadlines
- Collaborate with supporting departments to execute daily processes and operations
- Identify trends and defects to develop process improvements
- Escalate situations appropriately
Location: This role is an essential position and requires onsite attendance. The team currently operates with 5 days in the office and 0 days working from home.
Department Hours:
- Bank by Mail: 8:00am - 4:30pm EST (Monday-Friday)
- Items Processing (IP): 8:00am - 12:00am EST (Monday-Friday, Saturday rotation with in-week flex-off options on Tuesday, Wednesday, Thursday)
Schedules will be confirmed at the time of offer and require potential for late shift & weekend availability
Basic Qualifications:
- High School Diploma, GED, or Equivalent Certification
- At least 1 year of customer service experience
- At least 2 years of data entry experience
- At least 2 years of experience with Microsoft Office or Google Suite
Preferred Qualifications:
- At least 3 years of data entry experience
- At least 1 year of experience within the financial industry
The minimum and maximum full-time annual salaries for this role are: Richmond, VA: $49,774 - $49,774
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.